PolarPuffin

PolarPuffin

Polargate
+
+

Related Products

  • SiteMinder
    700 Ratings
    Visit Website
  • Smoobu
    209 Ratings
    Visit Website
  • rezStream Cloud PMS
    126 Ratings
    Visit Website
  • Silverware
    12 Ratings
    Visit Website
  • Bookinglayer
    152 Ratings
    Visit Website
  • Wash-Dry-Fold POS
    126 Ratings
    Visit Website
  • Retreat Guru
    134 Ratings
    Visit Website
  • Bokun
    804 Ratings
    Visit Website
  • Birdeye
    5,194 Ratings
    Visit Website
  • DoctorConnect
    85 Ratings
    Visit Website

About

PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.

About

Protel’s intuitive PMS helps hotels boost the guest experience. Less time on the keyboard means more time for the guest. Seamless communication between departments. Billing and invoicing functions to help keep track of every transaction. That, and much more – either in the Cloud or the On-Premise version. Detailed planning is the basis for event perfection, and with Protel MICE, hotels have all-around coverage of every single aspect. From the first call, the customer makes, through the booking process, through every detail that is hashed out on the day, to when the last cent is paid into the hotel’s account. Protel's Booking Engine enables hotels to customize the look and feel of their booking engine to their exact needs, creating an unforgettable guest experience well before the guest has even arrived. Protel Voyager is an award-winning app that offers hotels & hotel groups an easy way to publish their own branded app, directly powered by the Protel PMS.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.

Audience

Hoteliers looking for a solution to simplify guest arrivals, improve guest satisfaction, and increase profitability

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Polargate
Spain
polarpuffin.com/en

Company Information

Planet
Founded: 1985
Ireland
www.weareplanet.com/welcome-protel

Alternatives

Alternatives

Reviato

Reviato

EthosLink
Shiji Daylight PMS

Shiji Daylight PMS

Shiji Group
Mini Hotel PMS

Mini Hotel PMS

MiniHotel
protel MICE

protel MICE

Xn protel Systems

Categories

Categories

Hospitality Property Management Features

Built-in Accounting Supported
Catering Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Integrations

4SUITES Not Supported
Atomize Not Supported
Bookboost Not Supported
Booking.com Supported
Cendyn Loyalty Not Supported
Duve Not Supported
H&L POS Not Supported
Impala Not Supported
LodgIQ Not Supported
Lybra Assistant Not Supported
MeetingPackage Not Supported
MyStay Not Supported
Protel Booking Engine Not Supported
Pulsonix Not Supported
RoomPriceGenie Not Supported
Trivec Not Supported
TrustYou Not Supported
happyhotel Not Supported

Integrations

4SUITES Supported
Atomize Supported
Bookboost Supported
Booking.com Not Supported
Cendyn Loyalty Supported
Duve Supported
H&L POS Supported
Impala Supported
LodgIQ Supported
Lybra Assistant Supported
MeetingPackage Supported
MyStay Supported
Protel Booking Engine Supported
Pulsonix Supported
RoomPriceGenie Supported
Trivec Supported
TrustYou Supported
happyhotel Supported
Claim PolarPuffin and update features and information
Claim PolarPuffin and update features and information
Claim Protel Cloud PMS and update features and information
Claim Protel Cloud PMS and update features and information