PolarPuffinPolargate
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Protel Cloud PMSPlanet
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Related Products
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About
PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.
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About
Protel’s intuitive PMS helps hotels boost the guest experience. Less time on the keyboard means more time for the guest. Seamless communication between departments. Billing and invoicing functions to help keep track of every transaction. That, and much more – either in the Cloud or the On-Premise version. Detailed planning is the basis for event perfection, and with Protel MICE, hotels have all-around coverage of every single aspect. From the first call, the customer makes, through the booking process, through every detail that is hashed out on the day, to when the last cent is paid into the hotel’s account. Protel's Booking Engine enables hotels to customize the look and feel of their booking engine to their exact needs, creating an unforgettable guest experience well before the guest has even arrived. Protel Voyager is an award-winning app that offers hotels & hotel groups an easy way to publish their own branded app, directly powered by the Protel PMS.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.
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Audience
Hoteliers looking for a solution to simplify guest arrivals, improve guest satisfaction, and increase profitability
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationPolargate
Spain
polarpuffin.com/en
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Company InformationPlanet
Founded: 1985
Ireland
www.weareplanet.com/welcome-protel
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Categories |
Categories |
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Hospitality Property Management Features
Built-in Accounting
Supported
Catering
Supported
CRM
Supported
Employee Management
Supported
Extended Stay
Supported
Front Office Management
Supported
GDS / OTA Integration
Supported
Group Management
Supported
Guest Experience (GEM)
Supported
Housekeeping Management
Supported
Loyalty Program
Supported
Maintenance Management
Supported
Marketing Automation
Supported
Marketing Management
Supported
Multi-Property
Supported
Online Booking
Supported
Point of Sale (POS)
Supported
Reservations Management
Supported
Reviews Management
Not Supported
Single Property
Supported
Vacation Rental
Supported
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Integrations
4SUITES
Not Supported
Atomize
Not Supported
Bookboost
Not Supported
Booking.com
Supported
Cendyn Loyalty
Not Supported
Duve
Not Supported
H&L POS
Not Supported
Impala
Not Supported
LodgIQ
Not Supported
Lybra Assistant
Not Supported
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Integrations
4SUITES
Supported
Atomize
Supported
Bookboost
Supported
Booking.com
Not Supported
Cendyn Loyalty
Supported
Duve
Supported
H&L POS
Supported
Impala
Supported
LodgIQ
Supported
Lybra Assistant
Supported
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