Podium vs. TXT180 Comparison


Podium	TXT180	+	+
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About Podium is a comprehensive AI-driven lead management and communication platform utilized by over 100,000 businesses seeking to enhance customer acquisition and retention. At the heart of Podium’s innovation is its AI employee, which ensures businesses respond to incoming leads instantly around the clock, dramatically improving conversion rates and revenue growth. The platform assists businesses in generating more customer reviews, improving their Google rankings, and unifying their lead channels into a single, manageable dashboard. Through the web and mobile applications, businesses can call and text customers, send payment links for quick transactions, and deploy bulk messaging campaigns to boost repeat sales. Podium’s powerful AI-driven automations seamlessly manage customer interactions across multiple communication platforms, providing accurate and timely responses that help drive sales.		About TXT180 is a cloud-based text marketing and bulk short message service (SMS) software solution that caters to businesses of all sizes. Affordable and easy to use, TXT180 provides a seamless way to send group text messages for organizations across a variety of industries, such as real estate, retail, restaurants, fundraisers, churches, and more. With TXT180, businesses can take advantage of the best text messaging platform that offers a robust set of features that include autoresponder, sequential messages, alternate message, text message scheduler, text 2 win, text 2 vote, and text 4 info. SMS marketing platform with multimedia messaging capabilities at affordable prices. Customers can choose to message their audience from a dedicated toll-free number or our short code system. Our customer support team is second to none and can help you customize your text marketing campaigns in minutes with a quick coaching call with full service management.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Business owners		Audience Serves businesses of all sizes across a variety of industries, such as retail, restaurants, real estate, churches, fundraisers, and more.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $399 per month Try Podium for free for 14-day, no strings attached. Free Version Free Trial		Pricing $18.49/month Offers 15-day free trial. Message Plans - $18.49 per month (billed annually) or $24.95 month-to-month Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews		Reviews/Ratings Overall 4.9 / 5 ease 4.7 / 5 features 4.6 / 5 design 4.4 / 5 support 4.9 / 5 Read all reviews
Pros from Real Users Pros The best part of this software is that you can handle all of it from your phone as if you were just texting someone. If someone hops on your website and has any questions or concerns a notification comes up on the bottom corner of the page providing a way for the visitor to contact the company. These messages do go straight to the phone of the the individual over the website, which makes the communication personable and quick. Podium has an excellent interface; it has a high quality in sending files, I can send images or audios without losing quality. Besides that, I use it to create more effective communication and with guaranteed security conditions. Podium cloud is incredible for storing information. This is by far the best review gathering platform for Google around. I think they are actually backed by Google. To get all your reviews from different platforms makes it easier and saves time in the process. A very user friendly app which is easy to set up. It makes interactions easy. Using only one platform we can reply to each and every messages. Google, Facebook, Instagram we can easily connect with our customer on any platform using this software. Responses very quickly. Simple and easy to use. Also we can check the history of any customers interaction. Easy to use for both admins & users Efficient Review tracking Great dashboard for comprehensive view Integration with many platforms like Google, Facebook Automated Review invites feature Responsive customer service The interface for both the administrator and customer is very simple and attractive. I can easily send someone a review invite in within few seconds that goes directly to the customer's phone. It's very effective and quick. Clients can leave Google locals and Facebook review with some clicks. Which makes your business get recognized. Attractive and clean overall user interface. Easy to respond on negative feedback. We've used this with a lot of our clients and it's a great way to send out sms reviews on the go and live chat on your website. Easy to use and very simplistic. Encompasses everything you'd need to set up reviews to gather from customers.		Pros & Cons from Real Users Pros I generally use it 3-4 times a month for group meeting reminders, sometimes more. The service is easy to navigate, easy to use, easy to update. I like the scheduling feature so I can set up messages the night before or even well in advance; that way I can be on vacation and still send those reminders! Well priced and easy to use service. Support system is fantastic. I recommend it for start ups and small businesses on a budget. The system is easy to use and keeps us in compliance with state and federal laws. Would recommend it to anyone. The website is easy to navigate and instructions are clear. If I have a question or a special need I have received great help on the phone. Text180 is a great tool for my small business as people may not read emails or my social media, but they'll always see my text! I would highly recommend this texting service for your business. I love the scheduling feature and option to add images and links to the texts. Scheduling saves me a lot of time and I don't forget to send the texts when I am busy. I've used Text180 for 2 years now and love it! Cons Having just a few more available spaces would be great as I need to be quite creative to get all the info in along with the Zoom code (even a shortened code). But so far I've made it work. Cannot do much about emojis and limited text volume. The pricing is a little high. There may be cheaper options out there. I preferred the 5 digit code to add numbers, but the 1-800 option is working fine. Nothing! I haven't had one negative experience in the past two years.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Podium Founded: 2014 United States www.podium.com		Company Information TXT180 Founded: 2010 United States www.txt180.com
Alternatives WEX Field Service Management		Alternatives TXTImpact
Birdeye		ProTexting
KUKUI Kukui		Textiful
RedPodium Webconnex		SMSGlobal
Podium DAW Zynewave View All		Pony Express HQ View All
Categories Agentic AI AI Agents AI Customer Service AI Customer Support Agents AI Lead Generation Tools AI Marketing AI Phone Answering Agents AI Receptionists AI Sales Assistants AI Sales Tools AI Voice Agents Brand Management Bulk SMS Business Phone Systems Business Text Messaging Business VoIP Chatbot Cloud PBX Conversational Support Customer Communications Management Customer Experience Customer Feedback Customer Satisfaction Customer Service Dental Email Management Lead Capture Lead Generation Lead Management Live Chat Local Marketing Online Form Builders Payment Processing Reputation Management Review Management SMS Marketing Survey Video Conferencing		Categories Bulk SMS Business Text Messaging Customer Loyalty Marketing SMS Marketing
Show More Features Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Lead Generation Features Contact Discovery Contact Import/Export Lead Capture Lead Database Integration Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Visitor Identification Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Local Marketing Features Advertising Management CRM Email Marketing Feedback Management Live Chat NAP Management (Name/Address/Phone) Online Listings Management PR Management Reporting / Analytics Review Management SEO Management Social Media Management Store Locator Website Management Payment Processing Features ACH Check Transactions Bitcoin Compatible Debit Card Support Gift Card Management Mobile Payments Online Payments POS Transactions Receipt Printing Recurring Billing Signature Capture Reputation Management Features Campaign Management Gamification Response Management Review Generation Review Monitoring Sentiment Analysis Social Media Metrics Social Media Monitoring White Label Review Management Features Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing White Label		SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Show More Features Customer Loyalty Features Corporate Memberships CRM Customer Activity Tracking Discount Management Gift Card System Loyalty Card System Member Portal Membership Management No-Card Loyalty System Referral Tracking Rewards Management
Integrations AIM POS Ema Facebook Google Business Profile Google Sheets Hubtiger Instagram Kindo Morphic Nango Nekton.ai Open Dental Software Refold Rides Rental Software Shift Shopify Solo WildJar WooCommerce Xero Show More Integrations View All 34 Integrations		Integrations AIM POS Ema Facebook Google Business Profile Google Sheets Hubtiger Instagram Kindo Morphic Nango Nekton.ai Open Dental Software Refold Rides Rental Software Shift Shopify Solo WildJar WooCommerce Xero Show More Integrations View All 8 Integrations
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