PinpointPinpoint Software
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Related Products
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About
Get the true story of performance. By synthesizing data from a range of software lifecycle systems, Pinpoint creates for leaders a true view of costs, results, efficiency and performance. Think of it as using the power of data science to unearth how teams really work, and to show how they might work better. Pinpoint visualizes the flow of software work, determining things such as cycle time, throughput, and quality to evaluate delivery performance. All of this is from data science applied to the activity in your source systems. No manual inputs, no guesstimates.
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About
VisualCue’s dynamic design shows you the overall score of every agent in your organization based on key performance indicators set by you. Our patented visual design technology helps you spot those who need attention in the blink of an eye. Know in an instant who needs help and what they need training on. VisualCue for Contact Centers consolidates every report in one easy-to-use visualization updated in real time so your contact center managers can work more effectively and agents know exactly what they need to do succeed. Tiles present your information in a way that instantly brings forward your most essential data so your team can focus on which clients or accounts need the most attention. With VisualCue you can better understand who is ready for an upsell, who is showing signs of leaving, and who needs contacting. By meeting customer’s needs, your team capitalizes on more opportunities within the Salesforce system.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience |
Audience
Organizations in need of a real-time operational intelligence solution to gain insights and action through datasets
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationPinpoint Software
United States
pinpoint.com
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Company InformationVisualCue
United States
visualcue.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Business Performance Management Features
Ad hoc Analysis
Not Supported
Ad Hoc Reports
Not Supported
Budgeting & Forecasting
Not Supported
Consolidation / Roll-Up
Supported
Dashboard
Not Supported
Key Performance Indicators
Supported
Predictive Analytics
Not Supported
Qualitative Analysis
Not Supported
Quantitative Analysis
Not Supported
Scorecarding
Supported
Strategic Planning
Not Supported
Business Intelligence Features
Ad Hoc Reports
Not Supported
Benchmarking
Supported
Budgeting & Forecasting
Not Supported
Dashboard
Not Supported
Data Analysis
Not Supported
Key Performance Indicators
Supported
Natural Language Generation (NLG)
Not Supported
Performance Metrics
Not Supported
Predictive Analytics
Not Supported
Profitability Analysis
Not Supported
Strategic Planning
Not Supported
Trend / Problem Indicators
Supported
Visual Analytics
Supported
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Integrations
Docusign
Supported
Google Drive
Supported
Microsoft SharePoint
Supported
Parsey
Supported
Sonassi
Supported
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Integrations
Docusign
Not Supported
Google Drive
Not Supported
Microsoft SharePoint
Not Supported
Parsey
Not Supported
Sonassi
Not Supported
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