Pinpoint

Pinpoint

Pinpoint Software
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About

Get the true story of performance. By synthesizing data from a range of software lifecycle systems, Pinpoint creates for leaders a true view of costs, results, efficiency and performance. Think of it as using the power of data science to unearth how teams really work, and to show how they might work better. Pinpoint visualizes the flow of software work, determining things such as cycle time, throughput, and quality to evaluate delivery performance. All of this is from data science applied to the activity in your source systems. No manual inputs, no guesstimates.

About

VisualCue’s dynamic design shows you the overall score of every agent in your organization based on key performance indicators set by you. Our patented visual design technology helps you spot those who need attention in the blink of an eye. Know in an instant who needs help and what they need training on. VisualCue for Contact Centers consolidates every report in one easy-to-use visualization updated in real time so your contact center managers can work more effectively and agents know exactly what they need to do succeed. Tiles present your information in a way that instantly brings forward your most essential data so your team can focus on which clients or accounts need the most attention. With VisualCue you can better understand who is ready for an upsell, who is showing signs of leaving, and who needs contacting. By meeting customer’s needs, your team capitalizes on more opportunities within the Salesforce system.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Audience

Organizations in need of a real-time operational intelligence solution to gain insights and action through datasets

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Pinpoint Software
United States
pinpoint.com

Company Information

VisualCue
United States
visualcue.com

Alternatives

JobAdder

JobAdder

Job Adder

Alternatives

Goalscape

Goalscape

Goalscape Software
Decision Critical Enterprise Modeling

Decision Critical Enterprise Modeling

Decision Modeling Systems

Categories

Categories

Business Performance Management Features

Ad hoc Analysis Not Supported
Ad Hoc Reports Not Supported
Budgeting & Forecasting Not Supported
Consolidation / Roll-Up Supported
Dashboard Not Supported
Key Performance Indicators Supported
Predictive Analytics Not Supported
Qualitative Analysis Not Supported
Quantitative Analysis Not Supported
Scorecarding Supported
Strategic Planning Not Supported

Business Intelligence Features

Ad Hoc Reports Not Supported
Benchmarking Supported
Budgeting & Forecasting Not Supported
Dashboard Not Supported
Data Analysis Not Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Not Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Integrations

Docusign Supported
Google Drive Supported
Microsoft SharePoint Supported
Parsey Supported
Sonassi Supported

Integrations

Docusign Not Supported
Google Drive Not Supported
Microsoft SharePoint Not Supported
Parsey Not Supported
Sonassi Not Supported
Claim Pinpoint and update features and information
Claim Pinpoint and update features and information
Claim VisualCue and update features and information
Claim VisualCue and update features and information