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About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

About

Netarx Identity Key (NIK) detects deepfakes and AI impersonation in real time across video meetings, phone calls, email and text messages. It runs on Windows, Mac, iOS and Android and in Chrome, and its meeting bot can join any Teams, Zoom, Google Meet or Webex meeting that allows recording. NIK combines 40 AI models, Netarx's own and third-party, with more than 1,000 signals: voice and video analysis plus device, network, IP and location, email and calendar metadata, and communication history. Each participant gets a green, yellow or red verdict. Continuous identity verification works with Microsoft Entra and other identity providers and confirms each participant matches the email and calendar invite. False-positive rate in customer production meetings: 0.3%. Contact-center support covers Five9, Genesys, Cisco and Microsoft Teams. Free for individuals and teams of 10 or fewer, then $5 per user per month; Enterprise is $10 per user per month.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Audience

Enterprises and teams that need to verify the people on their calls, meetings, emails and messages, from help desks and finance teams to HR and executives

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$5 per user per month
Individual: free, always. Business: free for teams of 10 or fewer, then $5 per user per month, with a 30-day risk-free trial. Enterprise: $10 per user per month, includes on-premises deployment, post-quantum security options, custom integrations and a dedicated support team.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

Company Information

Netarx
Founded: 2023
Farmington Hills, Michigan, United States
www.netarx.com

Alternatives

Alternatives

Diopter

Diopter

Diopter AI
Diopter

Diopter

Diopter AI

Categories

Categories

NIK detects AI-generated voice, video and images during live meetings and calls, and AI-written impersonation in email and text. It combines 40 detection models, its own and third-party, with more than 1,000 metadata signals to give each participant a green, yellow or red verdict, with a 0.3% false-positive rate in customer production meetings.

Anti-Phishing Supported

NIK's AI email layer adds impersonation and BEC protection on top of your existing email security. It checks whether each message fits the sender's real relationships and communication patterns, catching AI-written phishing that content filters miss, with no mail-flow changes. It also covers SMS, WhatsApp, voice calls and video meetings, where phishing attacks often continue.

Deepfake Detection Supported

NIK detects deepfakes in real time in Teams, Zoom, Google Meet and Webex, on mobile and contact-center calls, and in email and messaging. Its bot can join any meeting that allows recording, including other organizations' meetings, and it confirms each participant matches the email and calendar invite. Verdicts appear as green, yellow or red with a 0.3% false-positive rate in customer production meetings.

Integrations

Genesys Cloud CX Supported
Amazon Connect Supported
Amazon Web Services (AWS) Supported
Cisco Webex Not Supported
Five9 Not Supported
GigaSECURE Supported
Gigamon Supported
Gmail Not Supported
Google Chrome Not Supported
Google Meet Not Supported
InteractionSync Supported
Microsoft Entra ID Not Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
Verizon Cloud Supported
WhatsApp Not Supported
Zoom Workplace Not Supported

Integrations

Genesys Cloud CX Supported
Amazon Connect Not Supported
Amazon Web Services (AWS) Not Supported
Cisco Webex Supported
Five9 Supported
GigaSECURE Not Supported
Gigamon Not Supported
Gmail Supported
Google Chrome Supported
Google Meet Supported
InteractionSync Not Supported
Microsoft Entra ID Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Verizon Cloud Not Supported
WhatsApp Supported
Zoom Workplace Supported
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