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About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

About

The Cognitive Security Platform® (CSP) is a threat and omnichannel fraud protection solution designed to defend digital businesses, to minimize the risks associated with the provision of digital financial services (home banking and digital payments), and avoid any impact on user experience. We provide a fully packaged, out-of-the-box solution that is digital-ready and can be deployed at lightning-fast speed. Cognitive Security Platform®’s modularity lets you personally activate the functions you need to make your digital business safer. AI proprietary algorithms combined with behavioral biometrics and behavioral analysis provide a frictionless end-user experience while guaranteeing the highest level of security. We also allow you to implement anti-fraud strategies by protecting different channels. The omnichannel view lets you manage all fraud that could affect separate channels from a single console, avoiding vertical management.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Audience

Companies that need behavioral-based threat and fraud protection by way of an authentication system

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

Company Information

XTN
Founded: 2014
Italy
xtncognitivesecurity.com/cognitive-security-platform/

Alternatives

Alternatives

Onfido

Onfido

Entrust
Emailage

Emailage

LexisNexis

Categories

Categories

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
SEAP
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
SEAP
Verizon Cloud
Claim Pindrop and update features and information
Claim Pindrop and update features and information
Claim XTN Cognitive Security Platform and update features and information
Claim XTN Cognitive Security Platform and update features and information