Related Products
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About
Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.
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About
Our business model favors developers, system integrators, and those who want to embed our technology into their own products and services. Since our inception in 2009, VBG has been 100% focused on our core voice biometric technology and delivery systems. From promptly responding to your inquiries to using our platform APIs and plug-ins, to deployment and beyond, VBG makes it easy. VBG has the most flexible technology platform in the industry! We configure what you need, and where you need it. We use our engine's latest deep learning techniques and are constantly working to improve accuracy and performance. We keep minimal data, protect and encrypt what we have, and have extensive policies to address compliance. We have numerous contact center system plug-ins and authentication provider adapters to make using VBG with your favorite technologies a breeze. We pride ourselves on providing the very best customer service in the industry.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center
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Audience
Developers and system integrators in need of a tool to improve their voice biometric technology to verify identity
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationPindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/
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Company InformationVoice Biometrics Group
United States
www.voicebiogroup.com/index.html
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
|
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
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