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About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

About

TruValidate™ delivers an accurate and comprehensive view of each consumer by linking proprietary data, personal data, device identifiers and online behaviors. Our advanced insights and global network of fraud reporting helps businesses discover anomalies, assess risk and confidently identify good consumers. This allows you to protect your business and focus on offering effective, personalized and friction-right experiences. Confirm user identities against robust, global datasets to expose fraud risks. Secure each point of the consumer journey with customized solutions appropriate for the risk level of each transaction. Proactively identify risky transactions and fraudulent devices in real time while reducing operational expenses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Audience

Companies that need a fraud protection and risk-based authentication solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

Company Information

TransUnion
Founded: 1968
United States
www.transunion.com/solution/truvalidate

Alternatives

Alternatives

ThreatMetrix

ThreatMetrix

LexisNexis
minFraud

minFraud

MaxMind
Emailage

Emailage

LexisNexis

Categories

Categories

Fraud Detection Features

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For eCommerce
For Insurance Industry
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
PremierCashier
Sila
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
PremierCashier
Sila
Verizon Cloud
Claim Pindrop and update features and information
Claim Pindrop and update features and information
Claim TransUnion TruValidate and update features and information
Claim TransUnion TruValidate and update features and information