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About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

About

Prevent fraud in real-time in roaming and national-to-international call scenarios to minimize financial risks and reputational damage. Most operators have already deployed solutions to cover fraud prevention and protection. While new technologies create new vulnerabilities, the adoption of tools for new attack vectors takes time. Operators are shifting from offline analysis to stop fraudulent calls in real time via network enforcement capabilities. CDR-based systems collect successful call records and do not see unsuccessful call attempts. Therefore, they can only offer a reactive prevention approach. Operators seek to effectively respond to fraudulent behaviors before, during, and after all attempts are made. For example, operators can block PBX hacked devices by monitoring the accumulation of call attempts to black-listed numbers, assuming fraudsters may try several numbers before finding one that is not blocked.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Audience

Companies in the telecom industry in search of a solution to prevent fraud and minimize financial risks

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

Company Information

TOMIA
Founded: 1999
United States
tomiaglobal.com/real-time-anti-fraud-raf

Alternatives

Alternatives

TAFraudSentry

TAFraudSentry

ThreatAdvice

Categories

Categories

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
Claim Pindrop and update features and information
Claim Pindrop and update features and information
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Claim TOMIA and update features and information