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About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

About

SolidPass is a leader in next-generation strong authentication, and protects enterprises and their customers from fraud, digital attacks, and information theft through advanced security software. Solidpass converts mobile phones, internet browsers, and desktop applications into robust security tokens. By eliminating the need for hardware tokens, SolidPass brings the highest levels of security at a fraction of the cost, and without the hassle of traditional, physical two-factor authentication tokens. SolidPass has bridged the traditional trade-off between usability and stronger security, and makes Challenge-Response (CR) and Transaction Data Signing (TDS) simple to use by incorporating advancements such as barcode scanning. Barcode scanning-based authentication can be used for Challenge-Response (CR) and Transaction Data Signing (TDS). Barcode scanning adds usability and convenience.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Audience

Enterprises looking for an authentication solution to protect their customers from fraud, digital attacks, and information theft

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

Company Information

SolidPass
Founded: 2009
www.solidpass.com

Alternatives

Alternatives

Symantec VIP

Symantec VIP

Broadcom
HYPR

HYPR

HYPR | The Passwordless Company
Diopter

Diopter

Diopter AI
It'sMe

It'sMe

Acceptto

Categories

Categories

Integrations

Amazon Connect Supported
Amazon Web Services (AWS) Supported
Check Point CloudGuard Not Supported
Cisco AnyConnect Not Supported
Genesys Cloud CX Supported
GigaSECURE Supported
Gigamon Supported
InteractionSync Supported
Juniper Identity Management Service Not Supported
Verizon Cloud Supported

Integrations

Amazon Connect Not Supported
Amazon Web Services (AWS) Not Supported
Check Point CloudGuard Supported
Cisco AnyConnect Supported
Genesys Cloud CX Not Supported
GigaSECURE Not Supported
Gigamon Not Supported
InteractionSync Not Supported
Juniper Identity Management Service Supported
Verizon Cloud Not Supported
Claim Pindrop and update features and information
Claim Pindrop and update features and information
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Claim SolidPass and update features and information