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About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

About

SentryFusion allows a more secure, multi-factor analysis for access control to critical resources and areas. SentryFusion includes a cluster-based architecture that provides effective scalability, robustness, and future-proofing, along with the option of hosting on-premise or in a data center. Identify a user's voice and face during a video call so that they may later be recognized during a voice conversation, video call, or image. With identity theft on the rise, MFA is increasingly used to prevent unauthorized access to customer data or financial resources. This opens up the possibility of better-than-real-time operation, even in large-scale authentication scenarios. SentryFusion provides near-instantaneous results, streamlining the authentication process and removing the unnecessary hassle for end users.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Audience

Companies looking for an all-in-one biometric system for face and voice biometrics

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

Company Information

Aculab
Founded: 1978
United Kingdom
www.aculab.com/biometric-technologies/sentryfusion/

Alternatives

Alternatives

VoiSentry

VoiSentry

Aculab
FaiSentry

FaiSentry

Aculab
Diopter

Diopter

Diopter AI
TrulySecure

TrulySecure

Sensory

Categories

Categories

Integrations

Amazon Connect Supported
Amazon Web Services (AWS) Supported
Genesys Cloud CX Supported
GigaSECURE Supported
Gigamon Supported
InteractionSync Supported
Verizon Cloud Supported

Integrations

Amazon Connect Not Supported
Amazon Web Services (AWS) Not Supported
Genesys Cloud CX Not Supported
GigaSECURE Not Supported
Gigamon Not Supported
InteractionSync Not Supported
Verizon Cloud Not Supported
Claim Pindrop and update features and information
Claim Pindrop and update features and information
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