Related Products
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About
Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.
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About
SecondFactor is a cloud service for generating, sending, and verifying one-time passcodes (OTPs) for account sign-up, login, and other phone-verification workflows. Product and engineering teams integrate it through an API and SDKs for Kotlin, Swift, Dart, TypeScript, and server-side development, then manage authentication templates from a dashboard. For each OTP, its Price Intelligence Engine selects the lowest-cost eligible channel based on destination pricing and recipient eligibility. If delivery is not confirmed within eight seconds, automatic fallback tries the next eligible channel. SecondFactor supports SMS, WhatsApp, Viber, and RCS, subject to destination, recipient, and account setup. Delivery logs show the destination, channel, status, and cost for each request. The service handles OTP generation, delivery, and verification so teams can add phone verification to their applications and manage delivery across multiple channels and markets.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center
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Audience
Vibe-coders and product teams at fintech, tech-enabled marketplaces, and international platforms that send OTPs to users in more than one country.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationPindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/
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Company InformationSecondFactor
Founded: 2020
Singapore
secondfactor.ai
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Amazon Connect
Supported
Amazon Web Services (AWS)
Supported
Genesys Cloud CX
Supported
GigaSECURE
Supported
Gigamon
Supported
InteractionSync
Supported
Verizon Cloud
Supported
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Integrations
Amazon Connect
Not Supported
Amazon Web Services (AWS)
Not Supported
Genesys Cloud CX
Not Supported
GigaSECURE
Not Supported
Gigamon
Not Supported
InteractionSync
Not Supported
Verizon Cloud
Not Supported
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