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About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

About

SecondFactor is a cloud service for generating, sending, and verifying one-time passcodes (OTPs) for account sign-up, login, and other phone-verification workflows. Product and engineering teams integrate it through an API and SDKs for Kotlin, Swift, Dart, TypeScript, and server-side development, then manage authentication templates from a dashboard. For each OTP, its Price Intelligence Engine selects the lowest-cost eligible channel based on destination pricing and recipient eligibility. If delivery is not confirmed within eight seconds, automatic fallback tries the next eligible channel. SecondFactor supports SMS, WhatsApp, Viber, and RCS, subject to destination, recipient, and account setup. Delivery logs show the destination, channel, status, and cost for each request. The service handles OTP generation, delivery, and verification so teams can add phone verification to their applications and manage delivery across multiple channels and markets.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Audience

Vibe-coders and product teams at fintech, tech-enabled marketplaces, and international platforms that send OTPs to users in more than one country.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

Company Information

SecondFactor
Founded: 2020
Singapore
secondfactor.ai

Alternatives

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Tambua

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EnSecure

EnSecure

Enqura

Categories

Categories

Integrations

Amazon Connect Supported
Amazon Web Services (AWS) Supported
Genesys Cloud CX Supported
GigaSECURE Supported
Gigamon Supported
InteractionSync Supported
Verizon Cloud Supported

Integrations

Amazon Connect Not Supported
Amazon Web Services (AWS) Not Supported
Genesys Cloud CX Not Supported
GigaSECURE Not Supported
Gigamon Not Supported
InteractionSync Not Supported
Verizon Cloud Not Supported
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Claim Pindrop and update features and information
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