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About

Pinch AI is an AI-powered post-purchase intelligence and abuse mitigation platform that helps e-commerce merchants identify and prevent fraudulent returns, reselling schemes, and other abusive behaviors while rewarding trusted buyers with adaptive return experiences and personalized incentives. It uses machine learning to analyze hundreds of data points across checkout, return history, logistics, and customer behavior to score buyer intent, segment customers, and create tailored return policies that balance fraud deterrence with excellent experiences for loyal shoppers. It offers a 360-degree customer view for support teams, integrates with return management systems, warehouse management systems, shipping carriers, and e-commerce stacks, and provides real-time dashboards to track key metrics like return rates, operational costs, and abuse patterns.

About

ReverseLogix is the only end-to-end return management system that lets you initiate returns, configure return processing, and even handle repairs. Your complex returns require nuanced solutions, but you can’t find a system that can handle the job. Initiate Returns: • Set up a self-service returns portal integrated with your current systems. • Maintain visibility and control over returns by connecting the customer-facing portal with your commerce platform and warehouse operations. Process Returns: • Set up standardized warehouse workflows to maximize recovery. • ReverseLogix lets you configure workflows for different channels and product SKUs to quickly: Verify the return, Inspect the product, Grade the product Repair Returns: • Set up guided workflows to identify and fix repairable products. • ReverseLogix includes a configurable repairs management module so you can recoup the cost of damaged returns

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Ecommerce retailers and operations leaders who want to use AI to reduce costly return abuse, protect profit margins, and improve customer loyalty by understanding buyer behavior and customizing post-purchase experiences

Audience

Enterprises and companies in need of a platform to manage the entire life-cycle of their returns

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pinch AI
Founded: 2023
United States
www.pinch.ai/

Company Information

ReverseLogix
Founded: 2014
United States
www.reverselogix.com

Alternatives

Appriss Engage

Appriss Engage

Appriss Retail

Alternatives

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Returns Management Features

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Integrations

FedEx Ship Manager
Salesforce
Shopify
Adobe Commerce
AfterShip
BigCommerce
Blue Yonder Warehouse Management System
Fishbowl
Loop
Magento
Manhattan SCALE
NetSuite
Oracle Cloud Infrastructure
Pandium
SAP Cloud Platform
SAP Commerce Cloud
ShipBob
ShipHero
UPS Ready
WooCommerce

Integrations

FedEx Ship Manager
Salesforce
Shopify
Adobe Commerce
AfterShip
BigCommerce
Blue Yonder Warehouse Management System
Fishbowl
Loop
Magento
Manhattan SCALE
NetSuite
Oracle Cloud Infrastructure
Pandium
SAP Cloud Platform
SAP Commerce Cloud
ShipBob
ShipHero
UPS Ready
WooCommerce
Claim Pinch AI and update features and information
Claim Pinch AI and update features and information
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Claim ReverseLogix and update features and information