Related Products
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About
PilotPM is an AI-native customer operations platform that unifies support, customer success, product feedback, retention, and engagement in one place. Instead of a stack of point tools, teams run their whole customer lifecycle on one customer brain: AI agents draft replies, triage and route conversations, escalate to a human when needed, summarize threads, and surface health, churn-risk and expansion signals — all grounded in real customer context.
It connects to the tools teams already use: Slack, HubSpot, Jira, Linear, GitHub, Stripe, Shopify, Snowflake, Google Workspace, WhatsApp, Instagram, the App Store and Google Play, plus a custom API.
Pricing is flat and predictable — five tiers from a free plan up to enterprise, with AI inference included and one credit pool across every action, no per-resolution charges. Best for SMB and mid-market SaaS and technology teams.
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About
Skalin is the next-generation Customer Success Platform built for B2B SaaS mid-market teams — typically Customer Success teams of 1 to 15 people who find platforms like Gainsight too heavy and too costly, but want more than a spreadsheet or a repurposed CRM.
Skalin brings together all your customer data, makes sense of it with AI, and gives your team the clarity to protect revenue and grow accounts. The 360° Customer View replaces five scattered tabs with a single source of truth. The Smart Health Score, self-calibrated by AI, surfaces the early warning signs of churn. Skalin AI reads every touchpoint, answers questions about any account instantly, and prepares your meetings in seconds. Automated Playbooks trigger the right action from account signals, and the Client Portal keeps teams and customers aligned.
Live in under a month, setup included, no dedicated admin. Rated 4.9/5 on G2 and Capterra. Transparent public pricing from €569/month.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Product, support, and customer success teams at SMB and mid-market SaaS and technology companies handling high volumes of customer conversations.
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Audience
B2B SaaS mid-market companies with Customer Success teams of 1 to 15 people.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
Free
Free plan; paid from $149/month
Free Version
Free Trial
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Pricing
569€/month
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.
The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees. Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations. Skalin does not offer a free version or a free trial.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationPilotPM
Founded: 2026
United States
pilotpm.ai
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Company InformationSkalin
France
www.skalin.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Success Features
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
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Integrations
HubSpot CRM
Slack
Stripe
App Store
Chargebee
GitHub
Gmail
Google Play
HubSpot Customer Platform
Instagram
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Integrations
HubSpot CRM
Slack
Stripe
App Store
Chargebee
GitHub
Gmail
Google Play
HubSpot Customer Platform
Instagram
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