Related Products
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About
Paxray, is a hybrid platform combining process and task mining functionality with no integration headaches (as required by traditional process mining solutions) and all on-premise or in a client's private cloud, alleviating security concerns when sensitive data is handled. All data is processed and analyzed on site.
Accurately identify business process improvements, automation potential, check compliance, check software license overspends, automatically create workflow and RPA documentation, time factoring, case ID tracking.
Automatic detection of all current live workflows
Extensive anonymization rules
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About
Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Operational Excellence, Continuous Improvement, Automation/RPA, Business Process Improvement, Efficiency
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Audience
Contact centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$10,000
Free Version
Free Trial
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Pricing
$20
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationPaxray
Founded: 2021
Germany
www.paxray.com
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Company InformationProcess Shepherd
Founded: 2022
United States
www.processshepherd.com
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Categories |
Categories |
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Integrations
Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
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