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About

Paxray, is a hybrid platform combining process and task mining functionality with no integration headaches (as required by traditional process mining solutions) and all on-premise or in a client's private cloud, alleviating security concerns when sensitive data is handled. All data is processed and analyzed on site. Accurately identify business process improvements, automation potential, check compliance, check software license overspends, automatically create workflow and RPA documentation, time factoring, case ID tracking. Automatic detection of all current live workflows Extensive anonymization rules

About

Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks. The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions. Cut Agent Onboarding Time by 80% Diminish Ramp Time by 40% Lower Average Handling by 30%

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Operational Excellence, Continuous Improvement, Automation/RPA, Business Process Improvement, Efficiency

Audience

Contact centers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10,000
Fully supported pilot dependent upon project scope from $10k - 30k
Free Version Not Supported
Free Trial Not Supported

Pricing

$20
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Paxray
Founded: 2021
Germany
www.paxray.com

Company Information

Process Shepherd
Founded: 2022
United States
www.processshepherd.com

Alternatives

Alternatives

MyStekz

MyStekz

Stekz
Lucidchart

Lucidchart

Lucid Software
Navvia

Navvia

Consulting-Portal

Categories

Categories

Integrations

Aircall Not Supported
Freshdesk Not Supported
Genesys Cloud CX Not Supported
Salesforce Not Supported
Zendesk Not Supported
Zoho CRM Not Supported

Integrations

Aircall Supported
Freshdesk Supported
Genesys Cloud CX Supported
Salesforce Supported
Zendesk Supported
Zoho CRM Supported
Claim Paxray and update features and information
Claim Paxray and update features and information
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Claim Process Shepherd and update features and information