WebFirst

WebFirst

RTI Software
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About

Spend less time training personnel and more time reporting on patrols. Our clients love the user experience and that their employees don’t need to spend hours learning a new piece of technology. Report Incidents, activity and get insights in real time. Users can easily send data on the go so that key responders can be on the scene as quickly as possible. The PatrolLIVE app allows for clear and easy execution monitoring and compliance for your onsite patrol. Whether you’re in a traditional patrol environment or running a janitorial service, we can easily track and report your team’s activity. Are instantly available after incidents and activity data is captured on scene. Key personnel can be alerted automatically to major incidents as they occur. Any web user can view activity detail and create reports customized to their needs.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Physical Security solution for anyone seeking a solution to improve their operations

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

PatrolLIVE
Founded: 2008
United States
www.patrollive.com

Company Information

RTI Software
www.rti-software.com/webfirst.html

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Categories

Physical Security Supported

Categories

Physical Security Features

Checkpoint Tracking Supported
Customer Management Supported
Data Collection Supported
Event Management Supported
Incident Management Supported
Investigation Management Supported
Multiple Alarm Queues Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

No info available.

Integrations

No info available.
Claim PatrolLIVE and update features and information
Claim PatrolLIVE and update features and information
Claim WebFirst and update features and information
Claim WebFirst and update features and information