SpadeCeltycs Outsourcing Services
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Related Products
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About
Patch Retention is a customer retention platform that offers a suite of tools designed to enhance customer engagement and loyalty. Its features include automated customer journeys, email and SMS marketing, a chat widget for seamless communication, analytics and insights, referral programs, and customer segmentation. These tools enable businesses to deliver personalized messages, understand customer behavior, and implement effective retention strategies. Patch Retention also provides an RFM (Recency, Frequency, Monetary) analysis feature, allowing businesses to gain deep insights into customer segments and tailor retention strategies with precision. By integrating these capabilities, Patch Retention aims to boost customer loyalty, reduce churn, and drive long-term success for businesses.
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About
Compares performance among peers, internally within the organization and externally among the industry. It is of utmost importance for any service company to protect its customers, agents as well as its own organization. You can do all this including compliance tracking, adherence and breaches. Understand how each partner or vendors are performing using our proprietary multiple level multiple owner scoring methodology. Understand drivers for customer loyalty through surveys as well as Spade deep dive analytics. We have a comprehensive set of reports that can be used to derive the loyalty of your customers.Perform deep dive analysis, find the root cause, identify the most common pit-falls, and make training need analysis. Also with Spade analytics there will be no questions unanswered.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Anyone looking for a retention marketing tool solution
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Audience
Companies looking for a cloud based Quality Monitoring tool
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationPatch Retention
Founded: 2011
United States
patchretention.com
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Company InformationCeltycs Outsourcing Services
India
spadeondemand.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Loyalty Features
Corporate Memberships
Not Supported
CRM
Supported
Customer Activity Tracking
Supported
Discount Management
Not Supported
Gift Card System
Not Supported
Loyalty Card System
Supported
Member Portal
Supported
Membership Management
Not Supported
No-Card Loyalty System
Supported
Referral Tracking
Not Supported
Rewards Management
Supported
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Quality Management Features
Audit Management
Supported
Complaint Management
Supported
Compliance Management
Not Supported
Corrective and Preventive Actions (CAPA)
Supported
Defect Tracking
Not Supported
Document Control
Supported
Equipment Management
Supported
ISO Standards Management
Not Supported
Maintenance Management
Not Supported
Risk Management
Not Supported
Supplier Quality Control
Not Supported
Training Management
Not Supported
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Integrations
ROLLER
Not Supported
VenueSumo
Not Supported
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