Reten

Reten

RETEN
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About

Patch Retention is a customer retention platform that offers a suite of tools designed to enhance customer engagement and loyalty. Its features include automated customer journeys, email and SMS marketing, a chat widget for seamless communication, analytics and insights, referral programs, and customer segmentation. These tools enable businesses to deliver personalized messages, understand customer behavior, and implement effective retention strategies. Patch Retention also provides an RFM (Recency, Frequency, Monetary) analysis feature, allowing businesses to gain deep insights into customer segments and tailor retention strategies with precision. By integrating these capabilities, Patch Retention aims to boost customer loyalty, reduce churn, and drive long-term success for businesses.

About

Reten is customer retention software for local businesses in India, including cafés, restaurants, bakeries, salons, gyms and retail shops. Customers join a business’s loyalty program by scanning a counter QR code and confirming through WhatsApp, without downloading a separate app. Reten tracks customer visits and estimates each regular’s typical return interval to help businesses identify customers whose visits have lapsed. Businesses can send WhatsApp win-back messages, welcome messages, loyalty rewards, review requests and promotional campaigns. The service also provides customer and visit reporting; Shopify connects directly, while businesses using other point-of-sale systems can upload bill reports. Reten is designed for neighborhood businesses seeking to encourage repeat visits and manage customer communications and loyalty activity from a web-based service.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Anyone looking for a retention marketing tool solution

Audience

Local businesses in India, including cafés, restaurants, bakeries, salons, gyms, boutiques, retail shops, and kids’ play zones.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

₹999/month
₹999 per month.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Nothing, Company is all talk with no resolution of any issues. Beware if you decide to use this product.

Cons

  • Poor customer service, unable to get return call from CEO after left numerous messages. They inflate number of contacts to include children that have no phone or email addresses and are unable to read. Customer service is very combative.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Patch Retention
Founded: 2011
United States
patchretention.com

Company Information

RETEN
Founded: 2026
India
reten.in

Alternatives

Alternatives

AWDA

AWDA

Awda
RevisitUs

RevisitUs

Autoeats Technology
Selouu

Selouu

Agência QUAZE Marketing Estratégico LTDA

Categories

Customer Loyalty Supported
Customer Retention Supported
RFM Analysis Supported

Categories

Customer Retention Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Supported
Member Portal Supported
Membership Management Not Supported
No-Card Loyalty System Supported
Referral Tracking Not Supported
Rewards Management Supported

Integrations

ROLLER Supported
Shopify Not Supported
VenueSumo Supported
WhatsApp Not Supported

Integrations

ROLLER Not Supported
Shopify Supported
VenueSumo Not Supported
WhatsApp Supported
Claim Patch Retention and update features and information
Claim Patch Retention and update features and information
Claim Reten and update features and information
Claim Reten and update features and information