Text

Text

Text Inc.
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About

Parlant is a production-ready, open source framework for building compliant AI chat agents that reliably follow instructions and scale with complexity. It enables developers to create adaptive, iterative, and explainable conversational agents using natural-language behavior modeling, including guidelines, journeys, canned responses, retrievers, glossaries, and tools, all versionable via Git. Its guidelines let you nudge agent behavior contextually and precisely, while journeys define multi-step interaction flows; canned responses ensure consistency in high-risk scenarios; and explainability tools provide clear visibility into why each decision was made. Tools require matching guidelines to execute, cleanly separating business logic from conversation behavior, enabling developers and business experts to collaborate independently. Built-in features like session persistence, tool result tracking across sessions, and a drop-in React chat widget make it easy to install.

About

Text is an AI customer service platform - AI agent, live chat, and help desk in one place. Provide support, capture leads, and convert tickets into sales. Text surfaces buying signals in ordinary chats. Your team can monetize them before the moment passes. • AI agent: resolves routine tasks, so your team handles only the chats that need a human • Live chat: triggers proactive chats based on visitor behavior, so browsers buy before they leave • Help desk: routes chats to right agents with full context, so nothing gets lost • Copilot: surfaces reply suggestions and customer history on demand, so every response is accurate and fast • Lead capture: qualifies visitors and collects details after hours, so follow-ups start with context • Workflows: connects Text to other tools, so routing, tagging, and follow-ups run automatically Service that resolves faster, captures more, and turns tickets into sales. Trusted by 35,000+ companies. Free for 14 days.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Developers and product teams needing a solution to build compliant, controllable, and explainable AI chat agents for regulated or sensitive domains

Audience

Companies seeking a solution to scale customer support and engagement using AI agents to automate chat, ticketing, and conversational workflows across multiple channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

$25 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Parlant
Founded: 2024
Israel
www.parlant.io

Company Information

Text Inc.
Founded: 2002
United States
www.text.com

Alternatives

Alternatives

Kodif

Kodif

KODIF
Hyperagent

Hyperagent

Airtable

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

BAND
BigCommerce
Ecwid
Facebook Messenger
Git
GitHub
Gmail
JavaScript
OpenAI
Python
React
Shopify
Squarespace
TypeScript
Webflow
WhatsApp
WooCommerce
WordPress

Integrations

BAND
BigCommerce
Ecwid
Facebook Messenger
Git
GitHub
Gmail
JavaScript
OpenAI
Python
React
Shopify
Squarespace
TypeScript
Webflow
WhatsApp
WooCommerce
WordPress
Claim Parlant and update features and information
Claim Parlant and update features and information
Claim Text and update features and information
Claim Text and update features and information