ParcelWILLCWILL
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Related Products
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About
ParcelWILL, formerly known as ParcelPanel, is CWILL’s post-purchase solution built specifically for Shopify DTC brands. It combines order tracking, returns and exchanges, and shipping protection into one seamless, branded experience. The platform helps merchants reduce WISMO support tickets, cut return costs, and retain more revenue after checkout. Branded tracking pages and proactive delivery updates keep customers informed while increasing repeat purchases. Its self-service returns portal encourages exchanges instead of refunds, protecting margins and reducing operational workload. Optional shipping protection safeguards orders against loss, damage, or delay, improving customer confidence and satisfaction. Trusted by over 50,000 Shopify brands, ParcelWILL turns post-purchase operations into a growth-driving engine.
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About
Leading DTC brands trust Tailed to prevent fraudulent returns from being automatically refunded. After securing a fraudulent refund, fraudsters spread the word of your brand’s weakness to invite more exploitation. Once the merchandise is received, the fraudster initiates a return and requests a return label. Fraudsters then alter the return label’s shipment address, redirecting the package to a random address near, but not at, the original destination. An automatic refund is then triggered during the “in-transit” or “delivered” tracking event, based on how your brand processes refunds. Retailers using Tailed have seen significant reductions in FTID fraud. One apparel brand, for example, reduced its FTID fraud rate from 14.3% of all returns to 0% after integrating Tailed. Their Fraud Analyst confirmed that manually checking every return was not feasible, and Tailed’s automation has made this process more efficient, saving both time and resources.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Shopify DTC ecommerce brands seeking to reduce post-purchase support costs, retain more revenue from returns, and increase repeat purchases through branded order tracking and exchange-first workflows
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Audience
Organizations interested in a tool to protect their bottom line against FTID fraud
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$11 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCWILL
Founded: 2014
United States
www.cwill.com/parcelwill/
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Company InformationTailed
Founded: 2023
United States
tailed.ai/
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Categories |
Categories |
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Intercom
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Omnisend
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