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About

ParcelWILL, formerly known as ParcelPanel, is CWILL’s post-purchase solution built specifically for Shopify DTC brands. It combines order tracking, returns and exchanges, and shipping protection into one seamless, branded experience. The platform helps merchants reduce WISMO support tickets, cut return costs, and retain more revenue after checkout. Branded tracking pages and proactive delivery updates keep customers informed while increasing repeat purchases. Its self-service returns portal encourages exchanges instead of refunds, protecting margins and reducing operational workload. Optional shipping protection safeguards orders against loss, damage, or delay, improving customer confidence and satisfaction. Trusted by over 50,000 Shopify brands, ParcelWILL turns post-purchase operations into a growth-driving engine.

About

Shopify Returns, Done Right. Reinvent your store's post-purchase workflow with hassle free returns, one-click returns management, and powerful business analytics. We're proud to work with Shopify's most innovative and game changing brands. Hassle free returns for shoppers, time saving automation for your customer success and operations team, and advanced analytics for your management team. Increase customer retention by providing your shoppers with a seamless and hassle free returns experience that's completely tailored to your brand and policies. Our solution works with your existing workflows and policies to give you complete visibility, control, and time saving automation over your returns process. Use insights gathered from returns data to improve your brand's marketing, products, and ultimately skyrocket your customer lifetime value.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Shopify DTC ecommerce brands seeking to reduce post-purchase support costs, retain more revenue from returns, and increase repeat purchases through branded order tracking and exchange-first workflows

Audience

Shopify retailers looking for a comprehensive returns management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$11 per month
Free Version
Free Trial

Pricing

$300 per month
Pricing starting at $300/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CWILL
Founded: 2014
United States
www.cwill.com/parcelwill/

Company Information

ReturnLogic
Founded: 2018
United States
www.returnlogic.com

Alternatives

Alternatives

Return Prime

Return Prime

Appsdart

Categories

Categories

Returns Management Features

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Integrations

Gorgias
Shippo
Shopify
Shopify Plus
Axis LMS
CWILL
Dianxiaomi
FedEx Ship Manager
GemPages
Klaviyo
Loox
NetSuite
Ryviu
ShipStation
Shopify Email
Tableau
Weglot
WooCommerce
Yotpo
Zendesk

Integrations

Gorgias
Shippo
Shopify
Shopify Plus
Axis LMS
CWILL
Dianxiaomi
FedEx Ship Manager
GemPages
Klaviyo
Loox
NetSuite
Ryviu
ShipStation
Shopify Email
Tableau
Weglot
WooCommerce
Yotpo
Zendesk
Claim ParcelWILL and update features and information
Claim ParcelWILL and update features and information
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Claim ReturnLogic and update features and information