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About

Professionally created by certified change consultants, our toolkit sets the right tone from the onset. From strategies, and pre-built models to integrated reporting. Fully integrated change management intervention forms, dashboards, charts and KPI’s to 100’s of pages of complementary “how to” presentations and strategy documents on change, training & communication. Bonus material includes problem-solving and team-building techniques with regular free content and updates.

About

Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Configuration Management Environment. It is important to know what changes have been made to your Genesys environment and by whom. CMS audit reports provide detailed information including the name of the user who made the change, the date and time of the change and both the current and previous values. It can also restore each parameter/KVP level change or the entire application back to a given point-in-time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a comprehensive Change Management solution

Audience

Companies that need a configuration management solution for Genesys Cloud

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

PRISM
United Kingdom
www.leanocm.com

Company Information

Pointel
Founded: 1999
United States
www.pointel.com/solutions/cms/

Alternatives

Alternatives

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InProd

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in-STEP BLUE

in-STEP BLUE

microTOOL
GxMaps

GxMaps

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GENESYS

GENESYS

Vitech Corporation
GENESIS64

GENESIS64

Iconics

Categories

Change Management Supported

Categories

Change Management Supported
CMDB Supported

CMDB Features

Change Management Not Supported
Configuration Management Not Supported
Data Visualization Supported
Device Auto Discovery Not Supported
Impact Management Not Supported
IT Asset Management Not Supported
License Management Not Supported
Performance Management Not Supported
Relationship Mapping Not Supported

Integrations

Astro Supported
Genesys Cloud CX Not Supported
Plaid Supported
Pointel DCCM Not Supported

Integrations

Astro Not Supported
Genesys Cloud CX Supported
Plaid Not Supported
Pointel DCCM Supported
Claim PRISM and update features and information
Claim PRISM and update features and information
Claim Pointel Genesys Configuration Management Solution and update features and information
Claim Pointel Genesys Configuration Management Solution and update features and information