Related Products
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About
Professionally created by certified change consultants, our toolkit sets the right tone from the onset. From strategies, and pre-built models to integrated reporting. Fully integrated change management intervention forms, dashboards, charts and KPI’s to 100’s of pages of complementary “how to” presentations and strategy documents on change, training & communication. Bonus material includes problem-solving and team-building techniques with regular free content and updates.
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About
Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Configuration Management Environment. It is important to know what changes have been made to your Genesys environment and by whom. CMS audit reports provide detailed information including the name of the user who made the change, the date and time of the change and both the current and previous values. It can also restore each parameter/KVP level change or the entire application back to a given point-in-time.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies looking for a comprehensive Change Management solution
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Audience
Companies that need a configuration management solution for Genesys Cloud
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationPRISM
United Kingdom
www.leanocm.com
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Company InformationPointel
Founded: 1999
United States
www.pointel.com/solutions/cms/
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Alternatives |
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Categories |
Categories |
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CMDB Features
Change Management
Not Supported
Configuration Management
Not Supported
Data Visualization
Supported
Device Auto Discovery
Not Supported
Impact Management
Not Supported
IT Asset Management
Not Supported
License Management
Not Supported
Performance Management
Not Supported
Relationship Mapping
Not Supported
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Integrations
Astro
Supported
Genesys Cloud CX
Not Supported
Plaid
Supported
Pointel DCCM
Not Supported
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Integrations
Astro
Not Supported
Genesys Cloud CX
Supported
Plaid
Not Supported
Pointel DCCM
Supported
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