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About

PCI Pal is cloud software for securing payments and sensitive information during customer interactions handled by contact centers, digital channels, and conversational AI. It lets customers enter payment details through keypad or speech capture and secure digital payment links, while helping agents avoid exposure to card data. The platform also supports customer authentication and protection of sensitive information across assisted and automated journeys. Organizations can connect it with existing communications and payment systems, so payment service providers continue processing transactions while PCI Pal helps protect the interaction. It is designed for businesses and public-sector organizations whose customer-facing teams collect payments or sensitive data by voice, chat, or other digital channels.

About

Payrix is on a mission to be the global leader in embedded payments for vertical software businesses. We are committed to giving our clients more freedom and peace of mind with a proven solution that helps eliminate friction, unleash their possibilities with new revenue, and make their customers’ lives easier. Payrix clients including Real Green Systems, Storable, iClassPro and SupporterHub have harnessed our unique, all-in-one platform — combined with a white-glove approach — that enables them to capitalize on the opportunities within embedded payments for growth, innovation, and transformation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Businesses and public-sector organizations with customer-facing teams that collect payments or handle sensitive information through contact centers, digital channels, or conversational AI.

Audience

SaaS companies that provide business management solutions (including payments) to specific vertical markets

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.0 / 5
ease 1.0 / 5
features 2.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • Implementation manager was responsive and tried to help. We had weekly implementation meetings. Standard support channel for run of the mill questions and tickets is quite good.

Cons

  • Implementation took WAY too long. Would have been considerably shortened if they had let us have access to the 1 guy in their implementation department who actually knows anything about the product early on. The account managers are useless. We're on our 3rd account manager and they only respond to emails when they feel like it. They really, really screwed up our token migration. Figuring out security options that we needed to implement was much harder than it should have been and we felt very much 'on our own'. There are no cost savings over other platforms or any benefits to the service versus other platforms that we've been able to see. The API documentation is absurdly vague.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

PCI Pal
Founded: 1999
United Kingdom
www.pcipal.com

Company Information

Payrix
Founded: 2015
United States
www.payrix.com

Alternatives

Alternatives

Stax

Stax

Stax Payments

Categories

Embedded Payments Supported
Payment Processing Supported
PCI Compliance Supported

Categories

Payment Processing Features

ACH Check Transactions Supported
Bitcoin Compatible Not Supported
Debit Card Support Supported
Gift Card Management Not Supported
Mobile Payments Supported
Online Payments Supported
POS Transactions Supported
Receipt Printing Supported
Recurring Billing Supported
Signature Capture Not Supported

Integrations

8x8 Contact Center Supported
Amazon Connect Supported
Arnold Gym Management Not Supported
Five9 Supported
Genesys Cloud CX Supported
JobNimbus Not Supported
NiCE CXone Mpower Supported
Plaid Not Supported
RAAMP Not Supported
SimplySwim Not Supported
Stripe Revenue Recognition Not Supported
Talkdesk Supported
TennisBiz Not Supported
Udio Class Management Not Supported
Vonage Contact Center Supported
Zoom Contact Center Supported
vinCreative Not Supported

Integrations

8x8 Contact Center Not Supported
Amazon Connect Not Supported
Arnold Gym Management Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
JobNimbus Supported
NiCE CXone Mpower Not Supported
Plaid Supported
RAAMP Supported
SimplySwim Supported
Stripe Revenue Recognition Supported
Talkdesk Not Supported
TennisBiz Supported
Udio Class Management Supported
Vonage Contact Center Not Supported
Zoom Contact Center Not Supported
vinCreative Supported
Claim PCI Pal and update features and information
Claim PCI Pal and update features and information
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Claim Payrix and update features and information