Otter vs. Repsly Comparison


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About Serving smarter.™ Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.	About Repsly’s retail execution platform empowers CPG field teams to improve field sales performance, merchandising execution, and promotion compliance by connecting them with the data and tools they need to work more intelligently in their accounts. Repsly’s configurable platform equips field teams with solutions for scheduling, ordering, data collection, time and mileage tracking, sales performance reporting, and more. But what makes us truly unique is our approach to data: The Repsly platform combines data on shelf-level execution, team activity, and sales velocity to help field teams make smarter decisions that maximize their impact. Informed by over a decade of experience helping CPG teams drive smarter execution in the field, today Repsly users complete more than 5 million in-store activities every month in 80 countries around the world.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Restaurants	Audience CPG companies with field teams, or third-party merchandisers/brokers/distributors
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49 per month Free Version Free Trial	Pricing Reach out to Repsly for pricing info. Free Version Free Trial
Reviews/Ratings Overall 1.6 / 5 ease 1.9 / 5 features 1.9 / 5 design 2.2 / 5 support 1.4 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 4.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Nothing at all. They sell you a hope of good product, but they cannot deliver. Do not try out anything. They scam your money. It was ok in 2022 and 2023, when there were problems they were able to solve it in a reasonable timeframe. Nothing. They scammed us. Won’t help fix the problem. Thinking that there isn’t really a company there. Analytics is OK, When everything is working, which is rare then it’s pretty cool. But that’s not very often at all Not one single thing. This company is a scam, and they make promises they can not keep. Their POS integrations are faulty and they lack the tech capacity to compete with other aggregators. Cons Poor communication. no support. Email only. Do not give this company your credit card. They will keep on charging for bad service. Terrible customer service now, there is almost certain you will never get the problem solved in one go and they don’t follow up your case unless you contact them again and again. Company promises you everything and doesn’t actually get any of these things done. They were supposed to set us up on multiple platforms and have it all come to one iPad and none of this happened. We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now. They won’t call back and help at all. Scammers. I have been using it for over a year now (because I don’t have a choice with cloud kitchens). The software is riddled with problems that cause connection errors to 3rd party delivery platforms. Otter support is terrible. It takes them on average 20 minutes just to get the information about what store and brand is being inquired about, even after I have typed all of the information they need, they ask all the same questions over again. Can’t they just re-read the information I just spent 15 minutes typing in the first place? Then they usually have to escalate the problem to someone else who does not respond and the whole process has to start over. I have had 187 tickets submitted only in one year, that is how many problems I have had that required Otter support to fix an issue. I cannot complete simple functions like re-connecting my credentials to a delivery brand without contacting support, Which is always a pain. When connecting to Uber they require a 2FA code and the spend about an hour repeatedly asking for the code over and over and over again. I’ve done this at least 20 times with all my brands. They never proactively reach out if there is a connection error, so if there is something wrong, the only way to know is if you catch it yourself and then reach out to them. There is a glitch in the Otter Order manager if I log in on a web browser I can see other restaurants live orders, and could potentially cancel them or mark them as ready. They are aware of the problem and have done nothing to correct it. Recently, Otter support connected one of my branda to the wrong location, so customers would order in Salt Lake, and they would print in Denver. It was 2 days to get it corrected because Otter support so that bad. I tried to connect with Toast POS a while back and it took 2 months of daily communication to get one of my 7 brands connected. They kept changing the onboarding “specialist” and wouldn’t tell me. The. I would be ghosted, and would have to start the process all over again. 4 times that happened. I finally pulled the plug and went with itsacheckmate and everything was connected ,by myself, within 3 days, no support needed, no 2FA codes needed from Uber. There was a single connection error and they reached out to me about it and then fixed it within a few minutes. With otter they always blame the 3PD provider and make you reach out to them yourself instead of handling it for you. Terrible service. Items unlink from POS for no reason. Customers came in to pick up orders we had no record of Otter blames Square, Door Dash for everything. Expensive. Refusal to admit their mistakes. Lack of customer service.	Pros & Cons from Real Users Pros The ability to quickly scan products and indicate whether it is there or not with a check, and then add facings. Cons Wasn't really sure if all my data was saving; sometimes hard to get overall view on smartphone.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Otter www.tryotter.com	Company Information Repsly Founded: 2008 United States www.repsly.com
Alternatives AuthorityTech	Alternatives Pepperi Advantive
Claap	Skynamo
Deliverect	Rallyware
Local Line	SimplyDepo
APICBASE View All	Opmetrix View All
Categories Order Management	Categories Appointment Scheduling Business Intelligence CPG Customer Reference Management Field Sales Field Service Management Forms Automation Order Entry Order Management Retail Execution Sales Force Automation Scheduling Time Tracking
	Order Management Features Back Order Management Catalog Management Inventory Management Order Entry Order Fulfillment Order Tracking Recurring Orders Returns Management Shipping Management Special Order Management Show More Features Business Intelligence Features Ad Hoc Reports Benchmarking Budgeting & Forecasting Dashboard Data Analysis Key Performance Indicators Natural Language Generation (NLG) Performance Metrics Predictive Analytics Profitability Analysis Strategic Planning Trend / Problem Indicators Visual Analytics CPG Features Customer Management Electronic Data Interchange Financial Accounting Forecast / Demand Planning Inventory Management Lot Tracking Pricing Management Shopper Marketing Trade Promotion Field Service Management Features Billing & Invoicing Contact Database Contract Management Customer Database Dispatch Management Electronic Signature Inventory Management Mobile Access Payment Collection in the Field Quotes / Estimates Routing Scheduling Service History Tracking Time Clock Work Order Management Forms Automation Features Approval Process Control Archiving & Retention Collaboration Document Indexing Drag & Drop Full Text Search Remote Document Access Rules-Based Workflow Text Editing Version Control Order Entry Features Back Order Management Customer Database Inventory Management Order Fulfillment Order Management Real Time Order Entry Remote Order Entry Shipping Management Warehouse Management Retail Execution Features AI / Image Recognition Collaboration Tools Data Collection Inspection Pricing / Placement Optimization Product Education Product Promotion Strategy Retail Site Audit Workforce Management Sales Force Automation Features Call Management Campaign Management Channel Management Commission Management Contact Management Contract Management Customer Database Email Marketing Field Sales Management Lead Management Opportunity Management Performance Metrics Proposal Generation Referral Tracking Sales Forecasting Territory Management Scheduling Features Alerts/Notifications Appointment Scheduling Automated Scheduling Calendar Management Class Scheduling Employee Scheduling Facility Scheduling Group Scheduling Interview Scheduling Meeting Room Booking Multi-Location Online Scheduling Payment Processing Real-time Scheduling Reservations Resource Scheduling Room Booking Management Time Tracking Features Automatic Time Capture Billable & Non-Billable Hours Billing & Invoicing Employee Database Expense Tracking Mobile Time Tracking Multiple Billing Rates Offline Time Tracking Online Time Tracking Overtime Calculation Time per Project Reporting Timesheet Management Vacation / Leave Tracking
Integrations AccessOwl Allset Chocolatey DoorDash Loyverse POS Microsoft Dynamics 365 Oracle Fusion Cloud ERP Oracle MICROS POS PAR POS Posist Postmates Restoke Salesforce Sharebite Shift SoWork Square POS Suntek Reporting Uber Eats me&u Show More Integrations View All 28 Integrations	Integrations AccessOwl Allset Chocolatey DoorDash Loyverse POS Microsoft Dynamics 365 Oracle Fusion Cloud ERP Oracle MICROS POS PAR POS Posist Postmates Restoke Salesforce Sharebite Shift SoWork Square POS Suntek Reporting Uber Eats me&u Show More Integrations View All 8 Integrations
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