KoaSalesforce
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Related Products
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About
Automation apps for Salesforce. Ortoo’s powerful workforce automation apps, which are 100% native to Salesforce, are transforming Sales and Service organizations around the world into high performance teams. Increase throughput, conversion rates, sales revenues and CSAT – whilst also cutting overheads. Try them for free. Ortoo enables large and fast-growing Salesforce organizations to build high performance teams. Our powerful workforce automation apps, which are 100% native to Salesforce, are helping teams to increase productivity and performance by creating, updating and distributing work-items – such as leads and cases – more efficiently and more effectively than ever before. Automatically create and update leads or opportunities from inbound emails. Store, view, format and send emails from Salesforce. Email to Case on steroids! Create and update Cases automatically. Or create custom cases or support requests using a custom object.
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About
Salesforce Koa is Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on 27 years of Salesforce CRM intelligence to reason through complex, multi-step enterprise work. It is grounded in nearly three decades of CRM deployments and post-trained on a proprietary synthetic dataset modeled on real business processes, workflows, and operational policies. Its training scenarios simulate the reasoning, tool use, and decision-making Agentforce agents perform across the customer lifecycle, from generating leads and qualifying opportunities to resolving service cases, spanning more than 14 industries. Koa is purpose-built for targeted CRM tasks and is evaluated on Salesforce CRM Bench using real-world workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce reports that it is 11% more precise at calling the right action, recalls customer context with 2.1 times greater reliability.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Salesforce organizations that automatically create and update SFDC objects (including custom objects)
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Audience
Salesforce and enterprise CRM teams wanting to power AI agents that reason through complex customer, service, sales, and operational workflows
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationOrtoo
United States
ortooapps.com
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/agentforce/koa/
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Categories |
Categories |
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Integrations
Salesforce
Supported
NVIDIA Nemotron
Not Supported
Q-assign
Supported
Salesforce Agentforce
Not Supported
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Integrations
Salesforce
Supported
NVIDIA Nemotron
Supported
Q-assign
Not Supported
Salesforce Agentforce
Supported
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