Orna

Orna

Kerkton Security Technologies
Upper

Upper

Upper Inc.
+
+

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About

Computer aided dispatch enables dispatchers to handle multiple incidents and dispatch patrol officers. With a streamlined dispatch system, you can easily and efficiently dispatch calls, provide real-time updates to officers, and receive praise from clients for prompt response times. When dispatchers or patrol officers have comments, they can be added to the call. Comments are time-stamped with the user so there is a permanent record. Natural disasters happen, and sometimes security companies need to work together, so dispatch can add multiple agencies/companies to a single call providing you with the resources you need. Easily add attachments, such as photos, to the call. Photos appear on PDFs of closed calls and can be set up to appear on automated or manual activity reports. Encounter a person or vehicle during your call for service that is in your records (or that you want to add)? Easily link people and/or vehicles to the call.

About

Upper Route Planner is a route planning, optimization, and operations management platform built for delivery, field service, and fleet-based businesses. It combines route planning, dispatch software, driver mobile apps, live customer tracking, proof of delivery, customer notifications, reporting, and fleet management into one connected system. The platform helps teams create tighter routes, dispatch faster, reduce customer calls, improve truck utilization, and manage delivery activity in real time. Upper supports products such as Crew, Customer Notifications Suite, AI Dispatcher, and Fleet Management, which can be used together or added based on operational needs. It also includes features such as branded tracking pages, live ETAs, SMS and WhatsApp alerts, driver-skill matching, route re-optimization, vehicle records, fuel tracking, maintenance scheduling, and telematics integration.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Dispatchers seeking a tool to handle multiple incidents and dispatch patrol officers

Audience

Upper Route Planner is best suited for delivery companies, field service teams, dispatchers, fleet managers, couriers, waste haulers, distributors, caterers, medical delivery teams, ecommerce operations, and multi-vehicle businesses that need route optimization, dispatch, driver tracking, proof of delivery, customer notifications, fleet management, and operational analytics

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Great Support! Configurable and versatile for our organization. Cloud based system that has <.2% downtime. Mobile Data Terminals with ORNA are hands down the best I experienced!

Cons

  • I have found no issues using the software that were not immediately addressed by the support team.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Kerkton Security Technologies
Founded: 2016
United States
www.kerkton.com/computer-aided-dispatch

Company Information

Upper Inc.
Canada
www.upperinc.com

Alternatives

Computer Aided Dispatch

Computer Aided Dispatch

Computer Information Systems

Alternatives

Smart CAD

Smart CAD

GINA Software
365 CAD

365 CAD

365Labs

Categories

Physical Security Supported

Categories

Food Delivery Supported
Route Planning Supported

Physical Security Features

Checkpoint Tracking Not Supported
Customer Management Not Supported
Data Collection Supported
Event Management Supported
Incident Management Supported
Investigation Management Supported
Multiple Alarm Queues Supported

Food Delivery Features

Delivery Tracking Not Supported
Dispatch Management Supported
For Restaurants Not Supported
Gift Card Management Not Supported
Menu Management Not Supported
Online Ordering Not Supported
Order Management Not Supported
Routing Not Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Route Planning Features

Capacity Planning Not Supported
Drag & Drop Scheduling Not Supported
Driver Management Supported
Emergency Dispatch Not Supported
GPS Tracking Not Supported
Performance Metrics Not Supported
Route Costing Not Supported
Territory Management Not Supported

Integrations

Airtable Not Supported
Benchmark Not Supported
BigCommerce Not Supported
BigMailer Not Supported
Cognito Forms Not Supported
Google Ads Not Supported
Google Analytics Not Supported
Google Calendar Not Supported
Google Drive Not Supported
Google Sheets Not Supported
Google Tasks Not Supported
Paperform Not Supported
PrestaShop Not Supported
SAP Cloud Platform Not Supported
SQL Server Not Supported
Smartsheet Not Supported
Squarespace Not Supported
WooCommerce Not Supported
mybizzmail Not Supported
osCommerce Not Supported

Integrations

Airtable Supported
Benchmark Supported
BigCommerce Supported
BigMailer Supported
Cognito Forms Supported
Google Ads Supported
Google Analytics Supported
Google Calendar Supported
Google Drive Supported
Google Sheets Supported
Google Tasks Supported
Paperform Supported
PrestaShop Supported
SAP Cloud Platform Supported
SQL Server Supported
Smartsheet Supported
Squarespace Supported
WooCommerce Supported
mybizzmail Supported
osCommerce Supported
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