Toast POS

Toast POS

Toast, Inc.
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About

We run with the reliability of an in-house server but with the accessibility of a cloud solution, allowing you to view your data and run your restaurant anywhere from any device. The one-stop shop for your point of sales needs. From online ordering to customizable kitchen display screens, we'll work with you to implement a reliable POS system that will help your restaurant grow. Today's technology driven world can overflow into your business operations but with OrderCounter, there is no dedicated Backoffice station keeping you leashed to one particular station. Any function, at any station, in real time, without logging into a back office. Or stay out from under your staff's feet entirely by working from your own device.

About

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this solution is designed to help restaurant operators adapt fast and take control of changing industry trends and guest expectations. As a safe and secure cloud-based platform, Toast POS includes new feature updates while allowing users to access restaurant data from anywhere, on any mobile device. Its powerful reporting and analytics suite allows restaurant management to identify opportunities for saving on costs, highlight best-selling menu items, and much more.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Restaurants looking for an all-in-one hybrid Point of Sale, online ordering, and employee scheduling solution

Audience

Built exclusively to provide a robust POS system for the restaurant and foodservice industry, with teams of all sizes.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$0.00/month
Starter Kit: $0/month
Point of Sale: $69/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.1 / 5
features 4.6 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Support, we were having issues understanding reporting at Reservoir Bar and Grill on a Friday and the owner was not happy going into the weekend with the report looking off. Jack was able to explain everything and provided excellent assistance.
  • Reliable, hybrid POS system that minimizes downtime and keeps operations smooth. Tailored solutions for small-medium businesses Dynamic back office reporting capabilities Locally invested — OrderCounter understands the unique needs of local businesses.
  • The biggest pro about OrderCounter is the accessibility of help right then and there with their support team. They have been able to solve any issue we've had with our POS system. You can tell their employees are very familiar with the software and the willingness to assist you is top notch. We had some issues with our kitchen printer and within 15 minutes the problem was resolved each time. The support team even called me a week later to check in to make sure we haven't had any other problems. The product itself has made our business run more efficient as well as give us the ability to offer new services like online ordering. I also really like how customizable the POS system is. All the adjustments are endless so you can really pin point how you want it to be and how you think it will make your business more efficient. OrderCounter POS does it all.
  • Ease of Use. Very Customizable. Changes to menu items can be made by a manager on the fly. Support is always there.
  • Top Notch equipment, service !! Great all around System is really great in restaurant and bar C’est Bon

Cons

  • It was mostly us not understanding the reporting.
  • can't think of any major cons for my system. In the event my internet goes down, I'm still able to use my system and process payments.
  • Only con I can really think about is if you are not somewhat technically inclined it may be a little difficult trying to understand and setup or update items on your menu. We also had some issues with our reports not lining up as far as totals since we introduced online ordering, but has been resolved!
  • Some of the canned reports do not give us exactly what we really want, but there are enough to choose from to get the info by using two reports and viewing side by side.
  • Everything this system has to offer is really great .

Pros & Cons from Real Users

Pros

  • it offers excellent features for restaurant management, and the design is very modern . the software runs smoothly without major glitches, making it reliable during busy hours.
  • I like the integration bundle but they should have a unlimited bundle package to be better then Chowly and 3rd party providers and if they created a website they would definitely do great and they should do something with DoorDash and third parties to lower commissions rate one small restaurant can’t make that difference but a platform like toast can literally take over the virtual market with just a few of these options

Cons

  • the pricing and add-on fees can be a bit high for smaller businesses. also, the customer service response time can sometimes be improved.
  • Integration took to along to set up I had to add google direct ordering for my location and got over charged I may have to switch integrations.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

OrderCounter
Founded: 2006
United States
home.ordercounter.com

Company Information

Toast, Inc.
Founded: 2011
United States
pos.toasttab.com

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Categories

Bar POS Supported
Point of Sale Supported
Restaurant POS Supported

Categories

Bakery Supported
Bar POS Supported
Catering Supported
Convenience Store Supported
Email Marketing Supported
Kiosk Supported
Online Ordering Supported
Payment Processing Supported
Point of Sale Supported
Restaurant POS Supported
Retail POS Systems Supported

Bar POS Features

Cash Drawer Management Supported
Employee Management Supported
Gift Card Management Supported
Inventory Control Supported
Loyalty Program Supported
Separate Checks Supported
Split Checks Supported
Tips Management Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Food Costing Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Integrations

Flipdish Supported
7shifts Not Supported
Avero Not Supported
Axial Shift Not Supported
Biznsbook Not Supported
DAVO by Avalara Not Supported
DataLakeHouse.io Not Supported
Genloyal Not Supported
Homebase Not Supported
Loman.ai Not Supported
MustHaveMenus Not Supported
Now Book It Not Supported
Odeko Not Supported
PeachWorks Not Supported
Proliant Not Supported
Restoke Not Supported
RoomRaccoon Not Supported
Spillover Not Supported
Yellow Dog Inventory Not Supported
xtraCHEF Not Supported

Integrations

Flipdish Supported
7shifts Supported
Avero Supported
Axial Shift Supported
Biznsbook Supported
DAVO by Avalara Supported
DataLakeHouse.io Supported
Genloyal Supported
Homebase Supported
Loman.ai Supported
MustHaveMenus Supported
Now Book It Supported
Odeko Supported
PeachWorks Supported
Proliant Supported
Restoke Supported
RoomRaccoon Supported
Spillover Supported
Yellow Dog Inventory Supported
xtraCHEF Supported
Claim OrderCounter and update features and information
Claim OrderCounter and update features and information
Claim Toast POS and update features and information
Claim Toast POS and update features and information