ShopKeep

ShopKeep

Lightspeed
+
+

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About

We run with the reliability of an in-house server but with the accessibility of a cloud solution, allowing you to view your data and run your restaurant anywhere from any device. The one-stop shop for your point of sales needs. From online ordering to customizable kitchen display screens, we'll work with you to implement a reliable POS system that will help your restaurant grow. Today's technology driven world can overflow into your business operations but with OrderCounter, there is no dedicated Backoffice station keeping you leashed to one particular station. Any function, at any station, in real time, without logging into a back office. Or stay out from under your staff's feet entirely by working from your own device.

About

ShopKeep’s #1-rated POS system gives small business owners all of the point of sale features they need to skyrocket revenue and productivity. Future-proof your business with Lightspeed’s one-stop commerce platform. Lightspeed powers retailers and restaurants in over 100 countries. ShopKeep has been helping business owners thrive since 2008. In 2020, we joined Lightspeed and became ShopKeep by Lightspeed. Now we have more resources and the ability to accelerate product innovation. ShopKeep POS isn’t going anywhere, and the success of your business is still our top priority.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants looking for an all-in-one hybrid Point of Sale, online ordering, and employee scheduling solution

Audience

Small to medium-sized organizations in the retail, restaurant, and bar industries in the USA

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.1 / 5
features 4.6 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Support, we were having issues understanding reporting at Reservoir Bar and Grill on a Friday and the owner was not happy going into the weekend with the report looking off. Jack was able to explain everything and provided excellent assistance.
  • Reliable, hybrid POS system that minimizes downtime and keeps operations smooth. Tailored solutions for small-medium businesses Dynamic back office reporting capabilities Locally invested — OrderCounter understands the unique needs of local businesses.
  • The biggest pro about OrderCounter is the accessibility of help right then and there with their support team. They have been able to solve any issue we've had with our POS system. You can tell their employees are very familiar with the software and the willingness to assist you is top notch. We had some issues with our kitchen printer and within 15 minutes the problem was resolved each time. The support team even called me a week later to check in to make sure we haven't had any other problems. The product itself has made our business run more efficient as well as give us the ability to offer new services like online ordering. I also really like how customizable the POS system is. All the adjustments are endless so you can really pin point how you want it to be and how you think it will make your business more efficient. OrderCounter POS does it all.
  • Ease of Use. Very Customizable. Changes to menu items can be made by a manager on the fly. Support is always there.
  • Top Notch equipment, service !! Great all around System is really great in restaurant and bar C’est Bon

Cons

  • It was mostly us not understanding the reporting.
  • can't think of any major cons for my system. In the event my internet goes down, I'm still able to use my system and process payments.
  • Only con I can really think about is if you are not somewhat technically inclined it may be a little difficult trying to understand and setup or update items on your menu. We also had some issues with our reports not lining up as far as totals since we introduced online ordering, but has been resolved!
  • Some of the canned reports do not give us exactly what we really want, but there are enough to choose from to get the info by using two reports and viewing side by side.
  • Everything this system has to offer is really great .

Pros & Cons from Real Users

Pros

  • I love ShopKeep they are an amazingly easy POS system with many benefits including, inventory tracking, easy to print UPC's, purchases, returns all at a really great month to month price.

Cons

  • If I have to dislike something about ShopKeep it may be that after the 2 hour tutorial for setting ShopKeep up your kind of left hanging by customer service.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OrderCounter
Founded: 2006
United States
home.ordercounter.com

Company Information

Lightspeed
Founded: 2008
United States
www.shopkeep.com

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Categories

Categories

Bar POS Features

Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Restaurant Management Features

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Restaurant POS Features

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Bakery Features

Accounting Management
Customer Management
Inventory Management
Labor Cost Calculator
Nutrition & Ingredient Labels
Nutrition Analysis
Production Management
Recipe / Formula Costing
Recipe / Formula Management
Sales History
Sales Management

Convenience Store Features

Deli / Restaurant Management
Employee Management
Fuel Management
Fuel POS
Grocery POS
Inventory Management
Lottery Management
Loyalty Program
Multi-Store
Price Book
Retail Management
Single Store

Florist Features

Automated Card Printing
Customer Account Profiles
Delivery Tracking
Order Management
Production Tracking
Stem Counting

Garden Center Features

Billing & Invoicing
Customer Management
Inventory Management
Purchase Order Management
Returns Management

Jewelry Store Management Features

Appraisal Management
Commission Management
Consignments
Customer Purchase History
Jewelry Design
Marketing Management
Multi-Store Management
Pricing Management
Repair Tracking
Supplier Management
Wholesaler Management

Retail Management Features

Commission Management
CRM
eCommerce
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management

Integrations

AllayPay
Bookkeep
CDGcommerce
Flipdish
Freedom Merchants
Mailchimp
MarginEdge
QuickBooks Online
QuickBooks Online Advanced
ReturnPro
Stax
Womply
eCard Systems

Integrations

AllayPay
Bookkeep
CDGcommerce
Flipdish
Freedom Merchants
Mailchimp
MarginEdge
QuickBooks Online
QuickBooks Online Advanced
ReturnPro
Stax
Womply
eCard Systems
Claim OrderCounter and update features and information
Claim OrderCounter and update features and information
Claim ShopKeep and update features and information
Claim ShopKeep and update features and information