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About

A Complete Returns Solution for Retailers and Brands. Easy for customers. Profitable for retailers. Better for the planet. From customer initiation to warehouse processing and resale, we offer a powerful solution for retailers and brands looking to improve outcomes across all points of the returns process. Drive greater customer loyalty and reduce churn with a personalized, fully-configurable online Returns Experience. Reduce costs by streamlining returns processing and routing with data-driven Returns Management. Unlock maximum value on returned items and minimize environmental impact by routing items to their best channel with best-in-class ReCommerce.

About

ReverseLogix is the only end-to-end return management system that lets you initiate returns, configure return processing, and even handle repairs. Your complex returns require nuanced solutions, but you can’t find a system that can handle the job. Initiate Returns: • Set up a self-service returns portal integrated with your current systems. • Maintain visibility and control over returns by connecting the customer-facing portal with your commerce platform and warehouse operations. Process Returns: • Set up standardized warehouse workflows to maximize recovery. • ReverseLogix lets you configure workflows for different channels and product SKUs to quickly: Verify the return, Inspect the product, Grade the product Repair Returns: • Set up guided workflows to identify and fix repairable products. • ReverseLogix includes a configurable repairs management module so you can recoup the cost of damaged returns

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Retailers and brands that need a returns management solution

Audience

Enterprises and companies in need of a platform to manage the entire life-cycle of their returns

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Contact Us for More Details
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Optoro
Founded: 2004
United States
www.optoro.com

Company Information

ReverseLogix
Founded: 2014
United States
www.reverselogix.com

Alternatives

Alternatives

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Not Supported
Survey Management Not Supported

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Integrations

Blue Yonder Warehouse Management System Not Supported
Canopy Supported
FedEx Ship Manager Not Supported
Magento Not Supported
Manhattan SCALE Not Supported
NetSuite Not Supported
Oracle Cloud Infrastructure Not Supported
Pandium Not Supported
SAP Commerce Cloud Not Supported
Salesforce Not Supported
Shopify Not Supported
WooCommerce Not Supported

Integrations

Blue Yonder Warehouse Management System Supported
Canopy Not Supported
FedEx Ship Manager Supported
Magento Supported
Manhattan SCALE Supported
NetSuite Supported
Oracle Cloud Infrastructure Supported
Pandium Supported
SAP Commerce Cloud Supported
Salesforce Supported
Shopify Supported
WooCommerce Supported
Claim Optoro and update features and information
Claim Optoro and update features and information
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Claim ReverseLogix and update features and information