Optimizely Opal

Optimizely Opal

Optimizely
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About

Optimizely Opal platform embeds advanced artificial intelligence across its Digital Experience Platform to help teams create, optimize, and personalize digital experiences with less manual effort and more strategic impact; at its core is Optimizely Opal, an AI agent orchestration and assistance system that connects context from across Optimizely One and executes tasks in workflows rather than just returning text responses, enabling teams to plan campaigns, generate content, build experiment ideas, analyze results, and guide optimization decisions with branded, context-aware AI agents. The AI capability spans content management, personalization, experimentation, analytics, and audience segmentation: it can suggest and auto-create experiment variations and test plans, summarize results with actionable recommendations, generate tailored digital content and messaging, and guide personalization based on real-time customer behavior and preferences.

About

Trained and tailored for your business, Thankful’s AI agent works within your existing helpdesk to effortlessly resolve large volumes of customer queries across email, chat, SMS, and in-app channels. With the ability to understand, connect, solve, personalize, and inform, Thankful’s AI agent delivers a human-like service experience with machine-like speed and expertise that’s born to scale. Thankful’s agent assist delivers AI intuition for your human support staff, saving them time and effort by collating all the relevant information and even suggesting responses and next actions. With real-time data, reports and alerts, from the voice of the customer, every customer problem becomes an opportunity for the brand to improve the customer experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Digital marketers, product teams, and experience owners who want to use AI to automate content workflows, personalize user experiences, run intelligent experiments, and extract insights across their digital experiences

Audience

Companies in need of a platform to create better customer relationships

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Optimizely
United States
www.optimizely.com/ai/

Company Information

Thankful
Founded: 2018
United States
www.thankful.ai/product

Alternatives

Alternatives

OptiSol

OptiSol

OptiSol Business Solutions
Yellow.ai

Yellow.ai

Bitonic Technology Labs
Kodif

Kodif

KODIF

Categories

Categories

Integrations

.NET
Gladly
IBM Cloud
Kustomer
Magento
NetSuite
Optimizely One
Pandium
Recharge
Salesforce
Shopify Plus
Zendesk

Integrations

.NET
Gladly
IBM Cloud
Kustomer
Magento
NetSuite
Optimizely One
Pandium
Recharge
Salesforce
Shopify Plus
Zendesk
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