Optacy

Optacy

Privacy Toll Free, LLC
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About

Optacy offers rapid regulatory compliance for privacy. Privacy laws across the globe give rights to your customers about the data you hold about them. Privacy right examples are: "send me a copy of my information", or "delete my personal information", or "don't sell or share my personal information". We make it easy to comply with these laws by giving you tools for intake of privacy requests, automated fulfillment, consent management (cookie banners), live data mapping and more. How it Works: Register for a free trial account at optacy.com with no credit card required. For each website you own, we'll give you the two required methods of contact including a toll-free number for the CCPA & a dynamic webform for global privacy laws, and a cookie banner. Select a subscription. Then, publish the form + toll-free number, and the cookie banner on your website(s). We track your compliance to help you respond on time and we provide you with an audit trail to demonstrate your compliance.

About

Increase agent productivity with eTollFree Predictive Dialer. Offering contact centers a completely customizable business phone system plus webphone, eTollFree helps small businesses fulfill customer service requirements. The solution works as both outbound and inbound call center software and offers a wide range of features, such as autodial campaigns, callbacks, manual dial mode, answering machine detection, real-time report display, and more. You can own your very own 833 toll-free number for the same low monthly rate of $0.99 per month for life, and still have all the great features we provide for all of our other toll-free numbers. Since this is a brand new toll-free code, the possibilities for number combinations are endless. Any combination of digits you can think of, we can search for and reserve for you, if it is available. You’ll then be able to use these cheap toll-free numbers with your predictive dialer system.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small, medium and enterprise clients.

Audience

Small businesses up to full-scale corporate entities that need toll free numbers, VoIP extensions, or predictive dialer services

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$59
We offer a free trial as well as monthly and annual subscriptions.
Free Version Not Supported
Free Trial Supported

Pricing

$99.00/month
Unlimited agents and extensions for just $99/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 2.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • I signed up and got a toll-free number that I added to my privacy policy. It was very easy to use with clear steps to install it and good support.
  • Self-service signup, no pressured sales, and support by knowledgable people when I wanted it. The CCPATollFree.com team definitely went the extra mile in helping me get set up, including an integration with my customer ticketing system (Jira).

Cons

  • Nothing really. It's legitimate service with people that answer on chat.
  • Some additional features would be ideal. For example, all back-end dashboard users currently have the ability to invite new users. It would be nice to limit that to admins only.

Pros & Cons from Real Users

Pros

  • A 1-800 number for 99c is a good deal. Great way to lure in customers, and the inbound call forwarding (mostly) worked well. Good for small business.

Cons

  • The interface was subpar, and the fax feature broke and was never fixed. Customer service can take several days to respond.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Privacy Toll Free, LLC
Founded: 2019
United States
optacy.com

Company Information

eTollFree
Founded: 2010
United States
www.etollfree.net

Alternatives

Alternatives

Seers AI

Seers AI

Seers

Categories

Categories

Business VoIP Supported
Call Center Supported
Predictive Dialer Supported

Data Privacy Management Features

Access Control Not Supported
CCPA Compliance Supported
Consent Management Supported
Data Mapping Not Supported
GDPR Compliance Supported
Incident Management Not Supported
PIA / DPIA Not Supported
Policy Management Supported
Risk Management Not Supported
Sensitive Data Identification Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Integrations

Okta Supported
Zapier Supported

Integrations

Okta Not Supported
Zapier Not Supported
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