+
+

Related Products

  • Silverware
    12 Ratings
    Visit Website
  • Rezku Point of Sale
    64 Ratings
    Visit Website
  • DoctorConnect
    85 Ratings
    Visit Website
  • Birdeye
    5,194 Ratings
    Visit Website
  • SiteMinder
    700 Ratings
    Visit Website
  • Smoobu
    209 Ratings
    Visit Website
  • Retreat Guru
    134 Ratings
    Visit Website
  • AdRem NetCrunch
    165 Ratings
    Visit Website
  • Bookinglayer
    152 Ratings
    Visit Website
  • rezStream Cloud PMS
    126 Ratings
    Visit Website

About

Everything you need to get back in action—and reconnect with guests. The future of restaurants is at risk and now’s the time to pull together as a community. From takeout ordering to special experiences, OpenTable is here to help you reboot your business. Get discovered and capture the business of the millions of people, around the world and in your neighborhood, searching on OpenTable. Solutions to manage and build your best business yet, and access to the largest network of guests—at your service. From online ordering and takeout to powerful marketing and experiences, make more money when you access our network of millions. Every tool and integration you need to streamline your operations, from reservations and waitlists to shift planning and actionable insights. Hospitality is built on knowing each and every guest, no matter how they’re dining with you.

About

Grow your business with Yelp. Add or claim your business, keep your page up to date, respond to reviews, view click and call reports or get ahead of the game with premium upgrades and simple, powerful advertising tools. Manage your page and update info like hours and phone number so people can find you. Add photos to showcase the best of your business. Turn page visitors into customers. Let them get quotes, make appointments, or ask questions right from your business page. Stay on top of feedback and respond to reviews as soon as they come in. Engage with your customers and keep them coming back. See what’s happening on your page in real time. Track clicks, calls, page visits - and learn more about your potential customers.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Restaurants and diners who want to book restaurant reservations online

Audience

Businesses who want to have a local review listing where customers can leave them reviews, or local businesses that want to advertise

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 2.8 / 5
ease 3.8 / 5
features 3.0 / 5
design 2.5 / 5
support 2.2 / 5

Pros & Cons from Real Users

Pros

  • This is a good software option for restaurants who need to accept online orders and plan out their layout.

Cons

  • It's not very customizable and can be confusing to navigate

Pros & Cons from Real Users

Pros

  • In theory, Yelp is a great site where people can read and write reviews about different services and companies. In practice, however, once you see how the sausage is made, it's suspect.
  • Yelp does provide some great reviews on lots of different companies that are helpful if you are trying to compare and contrast different things.
  • Yelp is an easy way to access reviews and menus for restaurants and other businesses within my area. The ability to crowd source feedback is invaluable.
  • I like looking up pictures of businesses before I go to get a sense of how clean it is. I like knowing what kind of business I'm going into before I get there.

Cons

  • They removed all of our reviews and will not give us a reason. They simply said "their algorithm does it". Suspiciously, the reviews were removed after they called us and we said we were not interested in advertising at this time.
  • Yelp isn't my first choice to go to, because it isn't the most pretty looking website. Very outdated looking, which makes it so I naturally go to other sites.
  • Yelp's revenue system is very concerning, with them hiding bad reviews for pay. That leaves a lot to be desired both as a consumer and a business.
  • I wish it did more like Apple Maps or Google Maps.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

OpenTable
Founded: 1998
United States
restaurant.opentable.com

Company Information

Yelp
Founded: 2004
United States
yelp.com

Alternatives

TablesReady

TablesReady

Table's Ready, LLC

Alternatives

Resy OS

Resy OS

Resy Network
Better Business Bureau (BBB)

Better Business Bureau (BBB)

Better Business Bureau

Categories

Categories

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Food Costing Not Supported
Inventory Management Supported
Kitchen Management Not Supported
Menu Management Not Supported
Payroll Management Not Supported
Point of Sale (POS) Not Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Not Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported

Restaurant Reservations Features

Capacity Monitoring Supported
Custom Reservation Inventory Not Supported
Deposits / Prepayment Processing Supported
Email Marketing Supported
Facebook Reservations Supported
Feedback Management Supported
Guest Data Supported
Guest Notifications Supported
Mobile App Booking Supported
Online / Website Reservations Supported
Reminders Not Supported
Reporting / Analytics Supported
Seat / Table Optimization Supported
Text/SMS Communications Not Supported
Waitlist Management Supported

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Not Supported
Sentiment Analysis Not Supported
Social Sharing Supported
White Label Not Supported

Integrations

Hostie Supported
Locafy Supported
MS Shift Supported
Merchant Centric Supported
Minitable Supported
ProvenExpert.com Supported
Retamo Supported
Sorrel AI Supported
Tripadvisor Menu Connect Supported
Vista Social Supported
WiserNotify Supported
Zembra Supported
AI-Harness Not Supported
Chirply Not Supported
CloudShow Not Supported
Flamingo Resident Retention Not Supported
SeoSamba Marketing Operating System (MOS) Not Supported
SurgePoint Not Supported
Widewail Not Supported
Wombot Not Supported

Integrations

Hostie Supported
Locafy Supported
MS Shift Supported
Merchant Centric Supported
Minitable Supported
ProvenExpert.com Supported
Retamo Supported
Sorrel AI Supported
Tripadvisor Menu Connect Supported
Vista Social Supported
WiserNotify Supported
Zembra Supported
AI-Harness Supported
Chirply Supported
CloudShow Supported
Flamingo Resident Retention Supported
SeoSamba Marketing Operating System (MOS) Supported
SurgePoint Supported
Widewail Supported
Wombot Supported
Claim OpenTable and update features and information
Claim OpenTable and update features and information
Claim Yelp and update features and information
Claim Yelp and update features and information