OpenTable vs. Silverware Comparison


OpenTable	Silverware	+	+
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About Everything you need to get back in action—and reconnect with guests. The future of restaurants is at risk and now’s the time to pull together as a community. From takeout ordering to special experiences, OpenTable is here to help you reboot your business. Get discovered and capture the business of the millions of people, around the world and in your neighborhood, searching on OpenTable. Solutions to manage and build your best business yet, and access to the largest network of guests—at your service. From online ordering and takeout to powerful marketing and experiences, make more money when you access our network of millions. Every tool and integration you need to streamline your operations, from reservations and waitlists to shift planning and actionable insights. Hospitality is built on knowing each and every guest, no matter how they’re dining with you.		About Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Restaurants and diners who want to book restaurant reservations online		Audience Silverware is built for hotel, resort, and multi-venue hospitality operators who need enterprise-grade control, deep integrations, and always-on reliability to run complex operations at scale.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported		Pricing $49.00/month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 3.0 / 5 ease 3.0 / 5 features 3.0 / 5 design 3.0 / 5 support 3.0 / 5 Read all reviews		Reviews/Ratings Overall 4.1 / 5 ease 4.4 / 5 features 4.2 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
Pros & Cons from Real Users Pros This is a good software option for restaurants who need to accept online orders and plan out their layout. Cons It's not very customizable and can be confusing to navigate		Pros from Real Users Pros They always explain in full things that I need to know about the system. They always make me feel welcome when I make the call. They are always kind when speaking to me. I called multiple times as I needed some assistance with some setting our Silverware system, the waiting time on a line was not long, they fixed my issues promptly without any problems. I really like all the different reports that are available under the Silverware platform. They allow you to really dig into the numbers to see which areas of the business are thriving and which areas need improvement. This is especially useful in the accounting department when doing our Daily Business Reports. All interconnected and support is easy to get ahold of, realativly easy software to learn, and easy enough to train new hirers on. The system is user friendly, and the installer Michael was very helpful and provided the training for all restaurant staff. Ease of use, simple set up and removal of buttons. Easy to go from one page to another. simple layout All the different reports that are available are extremely helpful for a variety of reasons. The Silverware reporting allows me to complete our daily revenue reports for our leadership which is extremely valuable to be able to compare to previous years/days/months and also see where we are based on our budget. User-friendly interface and intuitive navigation Efficient table management and POS system Reliable reporting and analytics tools Responsive customer support Most customer support people seem more knowledgeable in the last 6 months compared to several years ago.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information OpenTable Founded: 1998 United States restaurant.opentable.com		Company Information Silverware Founded: 1992 Canada www.silverwarepos.com
Alternatives TablesReady Table's Ready, LLC		Alternatives Arryved
StockTake Online		Squirrel POS Squirrel Systems
Resy OS Resy Network		Union POS Union
Tock		PAR PAR Technology
SpotOn View All		Crunchtime View All
Categories Food Delivery Supported Reputation Management Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant Marketing Supported Restaurant Reservations Supported Waitlist Supported		Categories Food Service Analytics Supported Point of Sale Supported Restaurant Data Analytics Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant POS Supported
Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Not Supported Inventory Management Supported Kitchen Management Not Supported Menu Management Not Supported Payroll Management Not Supported Point of Sale (POS) Not Supported Reporting/Analytics Supported Reservations Management Supported Sales Tracking Not Supported Table Management Supported Wait List Management Supported Waitstaff Management Supported Show More Features Restaurant Reservations Features Capacity Monitoring Supported Custom Reservation Inventory Not Supported Deposits / Prepayment Processing Supported Email Marketing Supported Facebook Reservations Supported Feedback Management Supported Guest Data Supported Guest Notifications Supported Mobile App Booking Supported Online / Website Reservations Supported Reminders Not Supported Reporting / Analytics Supported Seat / Table Optimization Supported Text/SMS Communications Not Supported Waitlist Management Supported		Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Supported Inventory Management Supported Kitchen Management Supported Menu Management Supported Payroll Management Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Supported Sales Tracking Supported Table Management Supported Wait List Management Supported Waitstaff Management Supported Show More Features Point of Sale Features Barcode Scanning Not Supported Commission Management Supported Cryptocurrency Support Not Supported Customer Account Profiles Supported Discount Management Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Supported Loyalty Program Supported Multi-Location Supported Restaurant POS Supported Retail POS Supported Returns Management Supported Restaurant POS Features Delivery Management Supported Gift Card Management Supported Inventory Management Supported Loyalty Program Supported Mobile Access Not Supported Online Ordering Supported Order Management Supported Reporting/Analytics Supported Separate Checks Supported Split Checks Supported Table Management Supported Tips Management Supported
Integrations Atlas Direct Tips Supported Crave Supported HubWorks Retail Task Management System Supported SevenRooms Supported Zip Forecasting Supported ARP.top Supported Doshii Supported Maple Supported Reviewshake Supported Sorrel AI Supported Squarespace Supported Squirrel POS Supported SwiftPOS Supported Toast POS Supported Touchtown Supported Tripadvisor Menu Connect Supported Twilio Not Supported Venga Not Supported Yellow Dog Inventory Not Supported eCard Systems Not Supported Show More Integrations View All 58 Integrations		Integrations Atlas Direct Tips Supported Crave Supported HubWorks Retail Task Management System Supported SevenRooms Supported Zip Forecasting Supported ARP.top Not Supported Doshii Not Supported Maple Not Supported Reviewshake Not Supported Sorrel AI Not Supported Squarespace Not Supported Squirrel POS Not Supported SwiftPOS Not Supported Toast POS Not Supported Touchtown Not Supported Tripadvisor Menu Connect Not Supported Twilio Supported Venga Supported Yellow Dog Inventory Supported eCard Systems Supported Show More Integrations View All 28 Integrations
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