eGain Analytics

eGain Analytics

eGain Corporation
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About

Ongage is an email marketing platform for advanced email marketers who send high-end campaigns and want to understand their audience better. Developers and non-developers can run high-volume campaigns, with advanced capabilities, on an intuitive dashboard that provides full control and get the job done! Gain actionable insights into customer behavior, send data-driven emails, segment according to intent, and more. Design personalized experiences based on your customers’ actions, with automated real-time emails that funnel your audience towards your goals. Ongage is a one-stop-deliverability-shop, with system capabilities, reports, and experts that can slice and dice deliverability from every angle. Sync your CRM, CDP, and data warehouse with Ongage and optimize campaigns to make an impact in real-time. Connect any SMTP relay, MTA, or use the built-in Ongage SMTP to send your emails. In Ongage, you can send from several SMTPs or just one.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Email marketers seeking a solution to create their mailing list

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The customization it offers is mind-blowing. I loved the templates and layouts they are creative and modern. Its intuitive UI makes this platform very easy to use. Segmentation is great, it works by tracking user activity. Spam-free emailing.
  • - Helpful list management. - Easy to create and modify segments per list. - Easy content creation features with available templates. - Reporting features are great.

Cons

  • Its Insights are not very powerful and don't give detailed data.
  • I haven't had any issues with Ongage since using the system.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Ongage
Founded: 2011
www.ongage.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Getsvision

Getsvision

Getsvision Solutions Pvt Ltd

Alternatives

SMTP.com

SMTP.com

Ziff Davis

Categories

Categories

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Integrations

Campaign Genius
EmailSuccess
Inboxroad
KumoMTA
MailPipe
MailerQ
OPTIZMO
Retention.com
Stackreaction
Stripo.email
Talkdesk
Viewed

Integrations

Campaign Genius
EmailSuccess
Inboxroad
KumoMTA
MailPipe
MailerQ
OPTIZMO
Retention.com
Stackreaction
Stripo.email
Talkdesk
Viewed
Claim Ongage and update features and information
Claim Ongage and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information