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About
Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc. Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions. Channels - Live chat & Chatbot for your Website, App (Android & iOS), WhatsApp, Messenger and more. Three tiered architecture to seamlessly transfer conversations from an AI chatbot to a live chat agent. Transform data into insights, in real time and prioritize what matters most take. Make insights actionable for everyone across your company from the C-suite to the frontline. Extract business, consumer and social data from multiple sources. Transform it into real time visualisations on any screen, anywhere. Our team of analyst, CX auditors, consultant and trainers at your service to level up your customer experience.
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About
Small businesses, Fortune 500 companies and our partners use ubisend to deliver world-class chatbot, RPA, live chat and ticketing solutions for any use case. Communicate and automate processes across every channel, including websites, Microsoft Teams, WhatsApp, Messenger and more. Insert text, images, files, videos and more. Move them, delete them and play until your automated conversations are perfect. Connect with any services, products, processes or people data directly. Easily create, pull, send or store all the knowledge your automation needs. Build the most efficient asset at your company with our 'integrate anything' API. Go beyond conversational automation. Deliver end-to-end experiences with built-in live chat, knowledge base, and ticketing systems. Design engaging and bespoke chat interfaces. Create contextual, personalised experiences. Get a unique understanding of your users. With ubisend's industry-defining analytics package, monitor the metrics that matter.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Companies looking for an omni-channel customer experience platform that helps view the customer and his journey with the brand
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Audience
Businesses searching for a solution to improve their services and increase sales
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Free Trial
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Pricing
$47 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOneDirect
Founded: 2013
India
onedirect.in/
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Company Informationubisend
United Kingdom
www.ubisend.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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SMS Marketing Features
2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
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Integrations
Amazon
Android
Apple iOS
Facebook Messenger
Flipkart
Google
WhatsApp
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Integrations
Amazon
Android
Apple iOS
Facebook Messenger
Flipkart
Google
WhatsApp
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