oChatsYaeris Digital Services
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Related Products
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About
Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc. Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions. Channels - Live chat & Chatbot for your Website, App (Android & iOS), WhatsApp, Messenger and more. Three tiered architecture to seamlessly transfer conversations from an AI chatbot to a live chat agent. Transform data into insights, in real time and prioritize what matters most take. Make insights actionable for everyone across your company from the C-suite to the frontline. Extract business, consumer and social data from multiple sources. Transform it into real time visualisations on any screen, anywhere. Our team of analyst, CX auditors, consultant and trainers at your service to level up your customer experience.
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About
oChats is an all-in-one omnichannel live chat software and CRM system designed for WhatsApp and social sales. Built on the official Meta WhatsApp Cloud API, it consolidates customer communications into a shared team inbox with multi-agent support. Key capabilities include rule-based workflow automations, 24/7 chatbots, automated lead qualification and chat routing, high-delivery WhatsApp broadcast campaigns, cross-channel contact merging, and a supervisor analytics dashboard with full permission controls.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies looking for an omni-channel customer experience platform that helps view the customer and his journey with the brand
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Audience
Sales teams, customer support representatives, marketing teams, and business managers across e-commerce, retail, and service-based industries looking to manage WhatsApp and social media leads, automate customer inquiries, and streamline team chat operations.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Supported
Free Trial
Not Supported
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Pricing
$359/year
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationOneDirect
Founded: 2013
India
onedirect.in/
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Company InformationYaeris Digital Services
Founded: 2019
Malaysia
ochats.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Not Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
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Integrations
WhatsApp
Supported
Amazon
Supported
Android
Supported
Apple iOS
Supported
Facebook Messenger
Supported
Flipkart
Supported
Google
Supported
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Integrations
WhatsApp
Supported
Amazon
Not Supported
Android
Not Supported
Apple iOS
Not Supported
Facebook Messenger
Not Supported
Flipkart
Not Supported
Google
Not Supported
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