oChats

oChats

Yaeris Digital Services
+
+

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About

Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc. Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions. Channels - Live chat & Chatbot for your Website, App (Android & iOS), WhatsApp, Messenger and more. Three tiered architecture to seamlessly transfer conversations from an AI chatbot to a live chat agent. Transform data into insights, in real time and prioritize what matters most take. Make insights actionable for everyone across your company from the C-suite to the frontline. Extract business, consumer and social data from multiple sources. Transform it into real time visualisations on any screen, anywhere. Our team of analyst, CX auditors, consultant and trainers at your service to level up your customer experience.

About

oChats is an all-in-one omnichannel live chat software and CRM system designed for WhatsApp and social sales. Built on the official Meta WhatsApp Cloud API, it consolidates customer communications into a shared team inbox with multi-agent support. Key capabilities include rule-based workflow automations, 24/7 chatbots, automated lead qualification and chat routing, high-delivery WhatsApp broadcast campaigns, cross-channel contact merging, and a supervisor analytics dashboard with full permission controls.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for an omni-channel customer experience platform that helps view the customer and his journey with the brand

Audience

Sales teams, customer support representatives, marketing teams, and business managers across e-commerce, retail, and service-based industries looking to manage WhatsApp and social media leads, automate customer inquiries, and streamline team chat operations.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$359/year
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

OneDirect
Founded: 2013
India
onedirect.in/

Company Information

Yaeris Digital Services
Founded: 2019
Malaysia
ochats.io

Alternatives

Alternatives

Chakra Chat

Chakra Chat

ChakraHQ
XIRCLS

XIRCLS

AltissAdvance Tech Private Limited
Engati

Engati

Engati Technologies
GreenTick

GreenTick

Suscin Innovation Labs LLP

Categories

Customer Service Supported

Categories

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

WhatsApp Supported
Amazon Supported
Android Supported
Apple iOS Supported
Facebook Messenger Supported
Flipkart Supported
Google Supported

Integrations

WhatsApp Supported
Amazon Not Supported
Android Not Supported
Apple iOS Not Supported
Facebook Messenger Not Supported
Flipkart Not Supported
Google Not Supported
Claim OneDirect and update features and information
Claim OneDirect and update features and information
Claim oChats and update features and information
Claim oChats and update features and information