Related Products
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About
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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About
Trello helps teams work more collaboratively and get more done. Trello’s boards, lists, and cards enable teams to organize and prioritize projects in a fun, flexible, and rewarding way. Whether it’s for work, a side project or even the next family vacation, Trello helps your team stay organized. Dive into the details by adding comments, attachments, due dates, and more directly to Trello cards. Collaborate on projects from beginning to end. Let the robots do the work! Boost productivity by unleashing the power of automation across your entire team with Butler, and remove tedious tasks from your to-do lists. Use Trello the way your team works best. We’ve got the flexibility & features to fit any team’s style. It’s easy to get your team up and running with Trello. We’ve collected all of the boards and tools your team needs to succeed in one handy resource. Integrate the apps your team already uses directly into your workflow.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
IT companies, IT department, Engineering, Financial, Nonprofit, Creative & Design Services, Public Relations Agencies, Marketing, VARS & Systems Integrators,Software, Consulting, Product Design & Manufacturing, Managed Service Providers,
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Audience
Teams of all sizes
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
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API
Offers API
Supported
|
API
Offers API
Supported
|
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Version
Not Supported
Free Trial
Supported
|
Pricing
$12.50 per user per month
Free Version
Supported
Free Trial
Supported
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Reviews/
|
Reviews/
|
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Pros & Cons from Real UsersPros
Cons
|
Pros & Cons from Real UsersPros
Cons
|
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationOneDesk
Founded: 2008
Canada
www.onedesk.com
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Company InformationTrello
Founded: 2011
United States
www.trello.com
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Alternatives |
Alternatives |
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Categories |
Categories |
|||||
Product Roadmap Features
Collaboration
Supported
Content Import / Export
Supported
Diagramming
Not Supported
Drag & Drop
Supported
Feature Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Requirements Management
Supported
Workflow Management
Supported
Project Management Features
Agile Methodologies
Supported
Budget Management
Supported
Client Portal
Supported
Collaboration Tools
Supported
Cost-to-Completion Tracking
Supported
Customizable Templates
Supported
Gantt Charts
Supported
Idea Management
Supported
Kanban Board
Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Resource Management
Supported
Time & Expense Tracking
Supported
Traditional Methodologies
Supported
Project Portfolio Management Features
Budget Management
Supported
Collaboration
Supported
Dashboard
Supported
Issue Management
Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Project Planning
Supported
Requirements Management
Supported
Resource Management
Supported
Status Tracking
Supported
Task Management
Supported
Time & Expense Tracking
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Product Lifecycle Management Features
Change Management
Not Supported
Compliance Management
Not Supported
Cost Tracking
Supported
Design Management
Supported
Document Management
Not Supported
Product Data Management
Supported
Project Management
Supported
Requirements Management
Supported
Supplier Management
Not Supported
Product Management Features
Collaboration
Supported
Feedback Collection
Supported
Idea Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Product Roadmapping
Supported
Release Management
Supported
Requirements Management
Supported
Resource Management
Supported
Workflow Management
Supported
|
Product Roadmap Features
Collaboration
Supported
Content Import / Export
Supported
Diagramming
Not Supported
Drag & Drop
Supported
Feature Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Requirements Management
Not Supported
Workflow Management
Supported
Project Management Features
Agile Methodologies
Supported
Budget Management
Supported
Client Portal
Supported
Collaboration Tools
Supported
Cost-to-Completion Tracking
Supported
Customizable Templates
Supported
Gantt Charts
Supported
Idea Management
Supported
Kanban Board
Supported
Milestone Tracking
Supported
Portfolio Management
Not Supported
Resource Management
Supported
Time & Expense Tracking
Not Supported
Traditional Methodologies
Supported
Project Portfolio Management Features
Budget Management
Not Supported
Collaboration
Supported
Dashboard
Not Supported
Issue Management
Not Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Project Planning
Supported
Requirements Management
Supported
Resource Management
Supported
Status Tracking
Supported
Task Management
Supported
Time & Expense Tracking
Not Supported
Business Management Features
Billing & Invoicing
Not Supported
CRM
Supported
Employee Management
Supported
Financial Management
Not Supported
Inventory Management
Supported
Marketing Management
Supported
Order Management
Supported
Point of Sale (POS)
Not Supported
Project Management
Supported
Purchasing
Not Supported
Scheduling
Supported
Time & Expense Tracking
Not Supported
Training Management
Not Supported
Vendor Management
Not Supported
Kanban Features
Collaboration Tools
Supported
Dependency Tracking
Not Supported
KPI Monitoring
Supported
Milestone Tracking
Not Supported
Multi-Board
Not Supported
Prioritization
Supported
Project Planning
Supported
Roadmapping
Supported
Supports Scrum
Not Supported
Task Management
Supported
Time Tracking
Not Supported
Project Planning Features
Agile Methodologies
Not Supported
Budget Management
Supported
Collaboration Tools
Supported
Due Date Tracking
Supported
Gantt Charts
Supported
Kanban Board
Supported
Prioritization
Supported
Progress Tracking
Supported
Resource Management
Supported
Task Management
Supported
Template Management
Supported
Traditional Methodologies
Not Supported
Project Tracking Features
Collaboration Tools
Supported
Cost-to-Completion Tracking
Not Supported
Gantt Charts
Supported
Kanban Board
Supported
Milestone Tracking
Supported
Percent-Complete Tracking
Supported
Prioritization
Supported
Status Tracking
Supported
Time & Expense Tracking
Not Supported
Remote Work Features
Collaboration
Supported
Credential Management
Not Supported
Electronic Signature
Not Supported
Employee Monitoring
Not Supported
Live Chat
Not Supported
Meeting Management
Not Supported
Project Management
Supported
Remote Access
Not Supported
Remote Support
Not Supported
Screen Sharing
Not Supported
Softphone
Not Supported
Task Management
Supported
Time Zone Tracking
Not Supported
Video Chat
Not Supported
Web Conferencing
Not Supported
Task Management Features
Collaboration
Supported
Create Subtasks
Supported
Gamification
Supported
Gantt Charts
Supported
Mobile Access
Supported
Percent-Complete Tracking
Supported
Progress Tracking
Supported
Recurring Tasks
Supported
Reporting/Analytics
Supported
Spreadsheet View
Supported
Task Board View
Supported
Task Planning
Supported
Task Scheduling
Supported
Task Tracking
Supported
Time Tracking
Supported
To-Do List View
Supported
Team Management Features
Assignment Management
Not Supported
Commenting / Notes
Supported
Goal Setting / Tracking
Not Supported
Messaging
Supported
Productivity Analysis
Not Supported
Progress Tracking
Not Supported
Project Planning
Not Supported
Resource Management
Not Supported
Task Management
Supported
Third Party Integration
Not Supported
Time Tracking
Supported
Workflow Management Features
Access Controls/Permissions
Supported
Approval Process Control
Not Supported
Business Process Automation
Not Supported
Calendar Management
Supported
Compliance Tracking
Not Supported
Configurable Workflow
Not Supported
Customizable Dashboard
Supported
Document Management
Supported
Forms Management
Not Supported
Graphical Workflow Editor
Not Supported
Mobile Access
Supported
No-Code
Not Supported
Task Management
Supported
Third Party Integrations
Supported
Workflow Configuration
Supported
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Integrations
Box
Supported
Dropbox
Supported
Jira
Supported
Jira Work Management
Supported
Mailchimp
Supported
Okta
Supported
Salesforce
Supported
Slack
Supported
Stackreaction
Supported
WordPress
Supported
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Integrations
Box
Supported
Dropbox
Supported
Jira
Supported
Jira Work Management
Supported
Mailchimp
Supported
Okta
Supported
Salesforce
Supported
Slack
Supported
Stackreaction
Supported
WordPress
Supported
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