OneDesk vs. Project Insight Comparison


OneDesk	Project Insight	+	+
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About OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs. The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.		About Project Insight is a strategic project and portfolio management software that gives companies a complete picture of the work happening across their entire organization. Streamline workflows, automate processes, enhance collaboration, and capture project data points from all your teams and systems in one central command center so you can make confident decisions about business. Manage work at the project, program or portfolio levels and integrate with the tools you already use, including Azure DevOps, Jira, Microsoft, Salesforce, and ServiceNow, and HubSpot to eliminate the need to manually key in data across teams. With the most views of any project management platform, teams can keep tabs on assignments, status, risks, resources, capacity, schedules, budgets, and more. Project Insight also offers free view only seats for clients. The power of AI can be used to assign action items after meetings, predict future capacity, balance workloads, & select the right resources.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT companies, IT department, Engineering, Financial, Nonprofit, Creative & Design Services, Public Relations Agencies, Marketing, VARS & Systems Integrators,Software, Consulting, Product Design & Manufacturing, Managed Service Providers,		Audience Project Managers, Project Management Office, PMO, IT, Software, Engineering, Professional Services, Research and Development, Marketing Agencies, Small Business, Mid-size Business, Enterprise, Integrations
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $9/user/month $9/user/month (if billed yearly) $11/user/month (if billed monthly) Free Version Free Trial		Pricing Free Plans: Free/Pro/Business/Enterprise Try any plan for free. Pro: $9 per user Business: $19 per user Enterprise: Tiered user pricing Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.9 / 5 design 4.7 / 5 support 4.9 / 5 Read all reviews		Reviews/Ratings Overall 4.9 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.9 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros The user interface is appealing and incredibly easy to use. Its support ticketing works flawlessly, and also auto-captures support ID from replied emails. Knowledge-based self-service feature. Easy to migrate from another helpdesk platform. It has a separate tab for closed, ongoing and open projects. From customer support solution to project management, everything works seamlessly on the OneDesk platform. The project tracking works very well also we can interact with clients at the same time. It saves time and effort of installation. OneDesk is a great tool for projects and customer helpdesk solution. It's easy to use, provides great visualization on tickets and project status, automation in support, and self knowledge base section. We are very happy with this solution. OneDesk with many abilities. It's an extraordinary business tool that provides multiple services. On the positive side, it provides one software to manage help desk and projects. Bringing OneDesk into the organization wasn't difficult. My favorite thing about OneDesk is, it eliminates the separate different business tools to manage projects and helpdesk into one desk to manage multiple business services. It increases transparency in business and customer management. Everyone in my team loved this tool. Cons There are not many things for project management. Project progress tracking is not reliable. Customizations are not that easy on this platform. Live chat freezes a few times. Otherwise it's a good tool. There isn't anything that we didn't liked about this. Hardly ever found any difficulty on this platform.		Pros from Real Users Pros Robust features for task management: Assignments, task tracking & Gantt charts. Real time workloads help optimize resource allocation. Its project templates ability is very time-saving, you can deploy pre-designed templates for any type of project. Project reporting on this platform is great. The user interface is super simple and smooth. Time and issue tracking perform very well. Project Insight has the budgeting part, which is vital for planning purposes. Also, Project Insight oversees the expenses that companies incur, to ensure only the accurate costs get used. Lastly, Project Insight has a workflow management strategy, suitable for time planning. Project Insight provides a reliable place to manage projects and track every activity. The Gantt charts are customizable and easy to view products. The interface is clean and intuitive. Helps in project planning. Project Insight has improved project, tasks and products visibility via GANTT and charts capabilities available on it. For easy and remote project management no other is versatile than Project Insights. It gives us great power to easily manage work and projects. It offers a robust dashboard, great task visualization, reports, multi-screen manager, Gantt charts, and workflow management. My favorite thing about Project Insight is its usability and frictionless project and task management. It helps to enhance productivity on every task and project and also gives the best visibility on its development. Project Insight is resourceful. The workplace customization works very well, it helps to collaborate and centralize all of the project management processes. The user interface is easy to navigate. Its mobile app is very handy to communicate with the team. It helps to plan and provides robust reports.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information OneDesk Founded: 2008 Canada www.onedesk.com		Company Information Project Insight Founded: 2001 United States projectinsight.com/
Alternatives VisionFlow Visionera		Alternatives Jira Atlassian
monday AI work platform monday.com		Clusterix innoscripta SE
Qlorem		monday AI work platform monday.com
DevRev		nTask
Aha! Aha! Labs View All		Wrike View All
Categories Help Desk Product Lifecycle Management Product Management Product Roadmap Project Management Project Portfolio Management Service Request Management		Categories Agile Project Management Tools AI Project Management Gantt Chart Issue Tracking IT Project Management Kanban Product Management Product Roadmap Production Scheduling Professional Services Automation Project Management Project Planning Project Portfolio Management Project Tracking Strategic Planning Task Management Time and Expense Time Tracking Work Management
Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Product Roadmap Features Collaboration Content Import / Export Diagramming Drag & Drop Feature Management Milestone Tracking Prioritization Requirements Management Workflow Management Project Management Features Agile Methodologies Budget Management Client Portal Collaboration Tools Cost-to-Completion Tracking Customizable Templates Gantt Charts Idea Management Kanban Board Milestone Tracking Portfolio Management Resource Management Time & Expense Tracking Traditional Methodologies Project Portfolio Management Features Budget Management Collaboration Dashboard Issue Management Milestone Tracking Portfolio Management Project Planning Requirements Management Resource Management Status Tracking Task Management Time & Expense Tracking Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Product Lifecycle Management Features Change Management Compliance Management Cost Tracking Design Management Document Management Product Data Management Project Management Requirements Management Supplier Management		Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Product Roadmap Features Collaboration Content Import / Export Diagramming Drag & Drop Feature Management Milestone Tracking Prioritization Requirements Management Workflow Management Project Management Features Agile Methodologies Budget Management Client Portal Collaboration Tools Cost-to-Completion Tracking Customizable Templates Gantt Charts Idea Management Kanban Board Milestone Tracking Portfolio Management Resource Management Time & Expense Tracking Traditional Methodologies Project Portfolio Management Features Budget Management Collaboration Dashboard Issue Management Milestone Tracking Portfolio Management Project Planning Requirements Management Resource Management Status Tracking Task Management Time & Expense Tracking Show More Features Agile Project Management Tools Features Backlog Management Feedback Management Gantt/Timeline View Kanban Board Prioritization Request Management Resource Management Retrospectives Management Status Tracking Supports Scrum Team Management Template Management Workflow Management Gantt Chart Features Alerts/Notifications Capacity Monitoring Color Coding Dependency Tracking Drag & Drop Milestone Tracking Progress Tracking Task Management Templates IT Project Management Features Bug Tracking Issue Management Milestone Tracking Percent-Complete Tracking Portfolio Management Prioritization Product Roadmapping Requirements Management Resource Management Status Tracking Supports Agile Supports Scrum Task Management Testing / QA Management Time & Expense Tracking Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Kanban Features Collaboration Tools Dependency Tracking KPI Monitoring Milestone Tracking Multi-Board Prioritization Project Planning Roadmapping Supports Scrum Task Management Time Tracking Production Scheduling Features "What If" Scenarios Automated Scheduling Bottleneck Optimization Capacity Planning Constraint Scheduling Job Scheduling Material Planning Priority-Based Scheduling Quality Control Professional Services Automation Features Billing & Invoicing Client Portal Collaboration Tools CRM Document Management Portfolio Management Project Management Proposal Generation Quote Management Resource Management Time & Expense Tracking Project Planning Features Agile Methodologies Budget Management Collaboration Tools Due Date Tracking Gantt Charts Kanban Board Prioritization Progress Tracking Resource Management Task Management Template Management Traditional Methodologies Project Tracking Features Collaboration Tools Cost-to-Completion Tracking Gantt Charts Kanban Board Milestone Tracking Percent-Complete Tracking Prioritization Status Tracking Time & Expense Tracking Strategic Planning Features Budgeting & Forecasting Dashboard Goal Setting / Tracking Idea Management KPIs Modeling & Simulation Roadmapping Scenario Planning Scorecards Task Management Features Collaboration Create Subtasks Gamification Gantt Charts Mobile Access Percent-Complete Tracking Progress Tracking Recurring Tasks Reporting/Analytics Spreadsheet View Task Board View Task Planning Task Scheduling Task Tracking Time Tracking To-Do List View Time Tracking Features Automatic Time Capture Billable & Non-Billable Hours Billing & Invoicing Employee Database Expense Tracking Mobile Time Tracking Multiple Billing Rates Offline Time Tracking Online Time Tracking Overtime Calculation Time per Project Reporting Timesheet Management Vacation / Leave Tracking Time and Expense Features Activity Tracking Billable Hours Tracking Billing Rate Management Expense Tracking Invoice Processing Multiple Billing Rates Project Tracking Reimbursement Management Time Tracking by Client Time Tracking by Project Work Management Features Access Roles / Permissions Calendar Management Collaboration Tools CRM File Storage / File Sharing Kanban Messaging / Discussion Performance Metrics Project Management Reporting / Analytics Resource Management Strategic Planning Task Management Time Tracking Version Control Workflow Management
Integrations Jira Jira Work Management Microsoft Azure Microsoft Project QuickBooks Online QuickBooks Online Advanced Salesforce Slack Trello Zapier Azure DevOps Server Google Drive Mailchimp Microsoft Dynamics 365 Microsoft Outlook Microsoft Power Automate Microsoft Word QuickBooks Cash ServiceNow WordPress Show More Integrations View All 17 Integrations		Integrations Jira Jira Work Management Microsoft Azure Microsoft Project QuickBooks Online QuickBooks Online Advanced Salesforce Slack Trello Zapier Azure DevOps Server Google Drive Mailchimp Microsoft Dynamics 365 Microsoft Outlook Microsoft Power Automate Microsoft Word QuickBooks Cash ServiceNow WordPress Show More Integrations View All 33 Integrations
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