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About

Office Timeline is a robust and easy-to-use PowerPoint add-in that helps you create Gantt charts, roadmaps and swimlane diagrams in minutes, by leveraging professionally built, fully customizable templates. The interface blends seamlessly with the native PowerPoint one, so it's guaranteed to look and feel familiar right away. Intuitive drag & drop actions eliminate the learning curve traditionally associated with project management software and give you full control over the design of all elements. Import features from popular software like Excel, MS Project, Smartsheet or Wrike allow you to bring in external data without manually entering the tasks and milestones. Save the templates and share your work directly from the add-in to make the best use of your time. Our vision is to help users of all levels ace presentations and tell a clear and compelling story via engaging visuals, without putting in hours of work before every single meeting.

About

OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs. The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Are you a project manager who regularly showcases the stages of your operations before execs? Or a knowledge worker, even if you don't have project management in your title? At Office Timeline, we believe that all data tells a story and visuals are often the best medium. Our mission is to help you create coherent narratives by transforming complex information into clear, eye-catching and professional timelines or Gantt charts. Take advantage of the beautifully designed roadmaps and swimlane diagrams to really drive the point home! Office Timeline can even act like a multi-tool for virtually any project you're working on, by helping you keep assignments on track and communicate your progress to all parties involved. We know time is a rare commodity and there just aren't enough hours in the day for busy professionals such as yourself. That's why our add-in is designed to make the most of it. Create project visuals as native PowerPoint slides based on custom-built, easily editable templates in just minutes and share them directly from its interface! Let Office Timeline help you bring the wow factor to your presentations so you are free to focus on your work.

Audience

IT companies, IT department, Engineering, Financial, Nonprofit, Creative & Design Services, Public Relations Agencies, Marketing, VARS & Systems Integrators,Software, Consulting, Product Design & Manufacturing, Managed Service Providers,

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$59.00/year/user
$59 Plus Edition License / $99 Pro Edition License
Free Version Supported
Free Trial Supported

Pricing

$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.8 / 5
support 4.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.7 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • The best part about Office Timeline is it can export timelines into various document & image formats. The intuitive interface for adding & customizing time elements is also amazing.
  • Quickly creates impressive timelines with professional templates, Intuitive interface for adding & customizing timeline elements. Ability to auto update timelines when data changes in Excel.
  • Office Timeline gives us the credibility of managing all the tasks in an office. Again, Office Timeline elaborates the roles and the procedures which individual employees require. The good time management aspect of Office Timeline is another consideration.
  • Intuitive user interface and easy set-up. Wide array of templates allows for different visual styles. Detailed guided instructions allow new users to get up and running quickly. Also easily integrates with Excel and other programs for added functionality. Good pricing and customer service.
  • I liked how user friendly and intuitive the interface was immediately. It made implementation extremely simple for my team and as a result, little time was lost to training.

Cons

  • In my opinion the free plan has to had to some more advanced features for the people on the free plan to test it properly before buying the full version.
  • Limited customization compared to building timelines from scratch, Lack of advanced product management capabilities.
  • Office Timeline improves the credibility of every activity, and there is accurate design and flawless operations.
  • Support is limited to an online database outside of normal working hours (but is excellent and responsive during business hours).
  • The customer service was intermittent and unreliable. We did not need it often, but when we did, it was difficult to receive consistent support that mattered.

Pros & Cons from Real Users

Pros

  • The user interface is appealing and incredibly easy to use. Its support ticketing works flawlessly, and also auto-captures support ID from replied emails. Knowledge-based self-service feature. Easy to migrate from another helpdesk platform. It has a separate tab for closed, ongoing and open projects.
  • From customer support solution to project management, everything works seamlessly on the OneDesk platform. The project tracking works very well also we can interact with clients at the same time. It saves time and effort of installation.
  • OneDesk is a great tool for projects and customer helpdesk solution. It's easy to use, provides great visualization on tickets and project status, automation in support, and self knowledge base section. We are very happy with this solution.
  • OneDesk with many abilities. It's an extraordinary business tool that provides multiple services. On the positive side, it provides one software to manage help desk and projects. Bringing OneDesk into the organization wasn't difficult.
  • My favorite thing about OneDesk is, it eliminates the separate different business tools to manage projects and helpdesk into one desk to manage multiple business services. It increases transparency in business and customer management. Everyone in my team loved this tool.

Cons

  • There are not many things for project management. Project progress tracking is not reliable.
  • Customizations are not that easy on this platform.
  • Live chat freezes a few times. Otherwise it's a good tool.
  • There isn't anything that we didn't liked about this.
  • Hardly ever found any difficulty on this platform.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Office Timeline
Founded: 2010
United States
www.officetimeline.com

Company Information

OneDesk
Founded: 2008
Canada
www.onedesk.com

Alternatives

Alternatives

VisionFlow

VisionFlow

Visionera
Timeline Software

Timeline Software

HistoryTimeline
Aha!

Aha!

Aha! Labs

Categories

Case Timeline Supported
Product Roadmap Supported
Project Management Supported
Task Management Supported
Timeline Supported

Categories

Product Roadmap Features

Collaboration Not Supported
Content Import / Export Supported
Diagramming Not Supported
Drag & Drop Supported
Feature Management Supported
Milestone Tracking Supported
Prioritization Supported
Requirements Management Not Supported
Workflow Management Supported

Project Management Features

Agile Methodologies Supported
Budget Management Not Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Not Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Not Supported
Time & Expense Tracking Not Supported
Traditional Methodologies Supported

Project Portfolio Management Features

Budget Management Not Supported
Collaboration Supported
Dashboard Supported
Issue Management Not Supported
Milestone Tracking Supported
Portfolio Management Not Supported
Project Planning Supported
Requirements Management Not Supported
Resource Management Supported
Status Tracking Supported
Task Management Supported
Time & Expense Tracking Not Supported

Task Management Features

Collaboration Supported
Create Subtasks Supported
Gamification Not Supported
Gantt Charts Supported
Mobile Access Supported
Percent-Complete Tracking Supported
Progress Tracking Supported
Recurring Tasks Not Supported
Reporting/Analytics Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Supported
Task Scheduling Supported
Task Tracking Supported
Time Tracking Not Supported
To-Do List View Supported

Timeline Features

Bulk Editing Supported
Collaboration Tools Supported
Connections / Dependencies Supported
Customize Look and Layout Supported
Drag and Drop Supported
For Business Processes Supported
For Creative Writing Not Supported
For Education Not Supported
For Historical Data Not Supported
For Legal Practitioners Not Supported
For Project Management Supported
For Sales Supported
Layers Supported
Milestones Supported
Percent Complete Tracking Supported
Privacy Controls Supported

Product Roadmap Features

Collaboration Supported
Content Import / Export Supported
Diagramming Not Supported
Drag & Drop Supported
Feature Management Supported
Milestone Tracking Supported
Prioritization Supported
Requirements Management Supported
Workflow Management Supported

Project Management Features

Agile Methodologies Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

Project Portfolio Management Features

Budget Management Supported
Collaboration Supported
Dashboard Supported
Issue Management Supported
Milestone Tracking Supported
Portfolio Management Supported
Project Planning Supported
Requirements Management Supported
Resource Management Supported
Status Tracking Supported
Task Management Supported
Time & Expense Tracking Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Product Lifecycle Management Features

Change Management Not Supported
Compliance Management Not Supported
Cost Tracking Supported
Design Management Supported
Document Management Not Supported
Product Data Management Supported
Project Management Supported
Requirements Management Supported
Supplier Management Not Supported

Product Management Features

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Milestone Tracking Supported
Prioritization Supported
Product Roadmapping Supported
Release Management Supported
Requirements Management Supported
Resource Management Supported
Workflow Management Supported

Integrations

Microsoft Project Supported
Box Not Supported
Dropbox Not Supported
Jira Not Supported
Jira Work Management Not Supported
Mailchimp Not Supported
Microsoft Azure Not Supported
Microsoft Excel Supported
Okta Not Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported
Salesforce Not Supported
Slack Not Supported
Smartsheet Supported
Stackreaction Not Supported
Trello Not Supported
WordPress Not Supported
Wrike Supported
Zapier Not Supported

Integrations

Microsoft Project Supported
Box Supported
Dropbox Supported
Jira Supported
Jira Work Management Supported
Mailchimp Supported
Microsoft Azure Supported
Microsoft Excel Not Supported
Okta Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Salesforce Supported
Slack Supported
Smartsheet Not Supported
Stackreaction Supported
Trello Supported
WordPress Supported
Wrike Not Supported
Zapier Supported
Claim Office Timeline and update features and information
Claim Office Timeline and update features and information
Claim OneDesk and update features and information
Claim OneDesk and update features and information