Problem Solver

Problem Solver

Omnex Systems
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About

Stop guessing. Start knowing. Ocasta is the frontline performance platform that turns daily uncertainty into confident action. For frontline teams in retail, hospitality, fitness, contact centres and more, Ocasta helps staff know what to do, how to do it, and when to act — without needing to ask a manager. Our customers see: • 98% engagement from their teams • $5,000 saved on every new hire • 72% fewer issues Whether you're rolling out a process change, embedding product knowledge or accessing a how-to guide mid-shift, Ocasta keeps your teams informed and ready. No more digging through outdated documents or waiting for help — the answers are always at hand. It’s there for site visits and inspections, coaching conversations, and getting new starters confident for day one. With real-time visibility into what’s working and what’s not, managers can track performance, spot gaps and act fast, before small issues become big problems.

About

Effectively tracking issues, concerns, and knowledge are part of an organization's continual improvement strategy. When an issue is raised by a customer, management will want to receive status updates on whether the concerned team has started working towards resolving it on priority. Omnex’s Problem Solver aids as a common tool and knowledge bank to track, manage, and resolve problems. Problem Solver is designed to be a single repository of all internal and external problems. Acknowledging Integrated Management Systems, we have developed our software to handle a variety of quality assurance (external and internal), environmental, and health and Safety issues. Define timelines and metrics for problem resolution, from the problem itself, to: containment, correction, corrective action, reporting, all the way to closure. Empower suppliers to complete supplier corrective action.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Frontline teams in retail, hospitality, fitness, contact centers and more

Audience

Companies in need of an issue management platform

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Ocasta
Founded: 2011
United Kingdom
ocasta.com

Company Information

Omnex Systems
Founded: 1986
United States
www.omnexsystems.com

Alternatives

Alternatives

Bugzero

Bugzero

WEBsina
LessonBridge

LessonBridge

Secutor Solutions

Categories

Categories

Issue Tracking Supported

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Supported
Collaboration Not Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Retail Execution Features

AI / Image Recognition Not Supported
Collaboration Tools Not Supported
Data Collection Supported
Inspection Supported
Pricing / Placement Optimization Not Supported
Product Education Supported
Product Promotion Strategy Supported
Retail Site Audit Supported
Workforce Management Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Integrations

Looker Supported
Microsoft Power BI Supported
Tableau Supported

Integrations

Looker Not Supported
Microsoft Power BI Not Supported
Tableau Not Supported
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