TrueDEM

TrueDEM

panagenda GmbH
+
+

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About

Instantly detect and automatically predict subscriber-impacting outages and impairments, most of which currently go unnoticed. Reveals event impact, origin, and root cause to prioritize and accelerate fault resolution and proactively optimize user experience. Dynamically predicts and detects outages and impairments in mobile and fixed, physical and virtual networks. Classifies, correlates and groups abnormal events affecting network performance and user experience. Isolates fault location and diagnoses root cause to drive efficient, coordinated, prescriptive action. Ingests and interprets data from multiple source systems to collapse siloes and extract integrated insight. Optimize latency, network utilization and service delivery with end-to-end, multi-layer anomaly detection and correlated analytics. Detect and troubleshoot transient degradations and periodic issues affecting performance to offer a differentiated experience.

About

TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a real-time service assurance solution for dynamic networks and services

Audience

IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EXFO
Founded: 1985
Canada
www.exfo.com/en/products/service-assurance-platform/nova-sensai/

Company Information

panagenda GmbH
Founded: 2007
Germany
www.panagenda.com

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Categories

Categories

Integrations

Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams

Integrations

Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
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