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About

Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0). Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide - Increase your survey response rates by 200% - See your data in your CRM and set triggers based on it - Get 3x more feedback without sending more emails - Customize both the look and content of your surveys - Set goals, track KPIs, generate reports and more...

About

With the Wayvee device installed in-store and operating 24/7, 365 days a year, you’ll have access to customer satisfaction and engagement metrics of 100% of customers interacting with your shelf. Wayvee offers real-time customer satisfaction and engagement monitoring for in-store retail. Using Radio Frequency (RF) wave technology and proprietary AI algorithms, the Wayvee device analyzes customer emotional responses in a privacy-respectful manner. With no surveys or cameras involved, Wayvee provides instant feedback, allowing retailers to respond immediately, enhancing the user experience, and ultimately driving revenue growth. C-SAT data and other metrics are available with real-time reporting through a client dashboard, which integrates seamlessly into any data management system via Wayvee API, significantly reducing both cost and time for measurement. Get comprehensive reports that provide C-SAT scores and other engagement metrics.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Audience

Businesses searching for a solution to ensure customer satisfaction and engagement

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$39.00/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Nicereply
Founded: 2011
Slovakia
nicereply.com

Company Information

Wayvee
Founded: 2023
United States
wayvee.com

Alternatives

Alternatives

XPLN Suite

XPLN Suite

XPLN GmbH
BizRatings

BizRatings

BizRatings.com
Simplesat

Simplesat

Pronto Holdings
DigiSense360

DigiSense360

Xtract.io Technology Solutions

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

Bitium
Desktop.com
Easyflow
Freshdesk
Freshsuccess
Front
Groove
Intercom
LiveAgent
Microsoft Outlook
Mojo Helpdesk
Pandium
Quickwork
Salesforce
Shopify
Stackreaction
Style Intelligence
Truto
Zapier
Zendesk

Integrations

Bitium
Desktop.com
Easyflow
Freshdesk
Freshsuccess
Front
Groove
Intercom
LiveAgent
Microsoft Outlook
Mojo Helpdesk
Pandium
Quickwork
Salesforce
Shopify
Stackreaction
Style Intelligence
Truto
Zapier
Zendesk
Claim Nicereply and update features and information
Claim Nicereply and update features and information
Claim Wayvee and update features and information
Claim Wayvee and update features and information