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About

NextPatient is a front-office automation platform for medical practices that integrates with major EHR/PM systems to streamline scheduling, patient engagement, and administrative workflows. It enables 24/7 patient self-scheduling, allowing new or returning patients to book, reschedule, or cancel appointments online from any device, while still giving providers full control over available slots and appointment types. It includes an automated waitlist; when cancellations or openings occur, patients on the waitlist are notified so providers can efficiently fill last-minute openings. NextPatient supports digital check-in, letting patients complete paperwork, consent forms, and insurance submission online before arriving at the clinic, reducing waiting-room time and eliminating undecipherable paper forms. It also handles payments, including deposits, card-on-file storage, and automatic balance collection via secure links.

About

Wendi automatically prequalifies patients, verifies insurance benefits, schedules appointments for healthcare providers and so much more. Wendi can reside on every page of your website, including telehealth meeting rooms. Patients can chat with Wendi to cancel, reschedule, re-check their insurance, update their payment information, and get a message from the provider. With Wendi, existing patients can book, reschedule, and cancel appointments from anywhere. Wendi can accurately verify insurance benefits with more than 1,800 payers in just seconds. Reverify all your patients’ insurance policies without limitation, 24/7/365. Wendi comes with a complete phone system that supports unlimited call routing and forwarding. If your office is unavailable, Wendi will respond to every missed call with a friendly text to see how she can help the caller. Wendi can power all calls and texts for your practice. Every communication is logged.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Medical practices and clinics seeking a tool to modernize scheduling, reduce administrative burden, and deliver a seamless, patient-friendly experience

Audience

Healthcare providers seeking a tool to automatically send SMS messages to their patients prequalifies them and appoint schedules

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$999 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.6 / 5
ease 2.1 / 5
features 2.2 / 5
design 2.0 / 5
support 1.8 / 5

Pros & Cons from Real Users

Pros

  • Nothing - paid for full year Max and Daniel did not deliver anything and breached contract without refund or cure.
  • HIPAA compliant. Apparently they can also check benefits but I wouldn't know since I canceled the service.
  • I have been receiving services for years without any major difficulties, which is why I am so disappointed and confused by the current interruption. What makes this situation even more frustrating is the complete lack of support or communication.
  • The ease of being able to see the calls, messages, insurance benefits and client weeding. My boss and I were both able to take care of the calls.
  • None, after paying full price.

Cons

  • Max and Daniel agreed to build this AI call agent with the promise that it would verify insurance eligibility. They left issues uncured for over 30 days that were not related to an external system and breached our contract. I provided detailed event log/email chains/phone records/screenshots of the incident and they have not refunded us anything after we paid for the year up front. There is no level of customer service and Daniel is quite condescending if you can ever manage to get him on the phone or an email reply.
  • They try to get you to sign a 12 month agreement. Communication is fine once you sign the agreement. Had 1 meeting and they ghosted me. Almost 3 weeks with no contact and I had to reach out to my credit card company. Got my money back. Stay away!!!! Signed up with another company.
  • I am extremely disappointed and frustrated with Wendi and the company. I have been without phone service for over two weeks, and none of my emails have been answered. I also scheduled a meeting with Daniel Scalisi, Chief Operating Officer, but he did not attend. This ongoing issue is severely impacting my psychotherapy center, as my patients rely on a functioning phone line for assistance. The lack of support and resolution is unacceptable.
  • If anything happens you can not get anyone to email you back. No phone number to call for help.
  • Paid full price, no support and system failed, after paying full price, NO SUPPORT AND NEVER GOT TO USE PRODUCT, THE SUPPORT AND MAX AND DAN ARE COMPLETELY FRAUDSTERS

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

NextPatient
Founded: 2016
United States
www.nextpatient.co

Company Information

Wendi
United States
www.getwendi.com

Alternatives

Alternatives

DoctorConnect

DoctorConnect

Adtel International
FORM OpX

FORM OpX

FORM.com
Voucheriser

Voucheriser

Digiteon Technologies
Solv

Solv

Solv Health

Categories

Patient Engagement Supported
Patient Intake Supported
Patient Scheduling Supported

Categories

Integrations

AdvancedMD Supported
CareCloud Supported
DrChrono Supported
ModMed Supported
NexTech Patient Portal Supported
NextGen Supported
Veradigm EHR Supported
athenaOne Supported

Integrations

AdvancedMD Not Supported
CareCloud Not Supported
DrChrono Not Supported
ModMed Not Supported
NexTech Patient Portal Not Supported
NextGen Not Supported
Veradigm EHR Not Supported
athenaOne Not Supported
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Claim NextPatient and update features and information
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Claim Wendi and update features and information