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About

Online ordering for your Thai restaurant. Delight customers with your own online ordering website and driver tracking. An ordering experience your customers will love. Delight your customers with a better ordering experience from your own website and stop paying excessive order commissions. Delight customers with real-time tracking right to their door. A great customer experience is about more than just placing an order. Make the experience magical with your own real-time driver tracking right to every customer’s door. Keep track of your drivers wherever they go. See deliveries currently on the way, how far away each driver is from returning and better plan your deliveries. Improve with feedback from every order. Gain valuable insights to help refine your experience and connect with your customers like never before. Table bookings on your website. Accept commission-free table reservations and get valuable customer feedback about their experience.

About

Onfleet's modern, delightful delivery management software makes it easy for businesses to manage and analyze their last mile deliveries. Onfleet includes intuitive smartphone apps for drivers, a real-time web dashboard for dispatchers, and automated SMS notifications and driver tracking for your customers. Our API allows for integration into online ordering and other systems. Our software has powered millions of deliveries in 60+ countries around the world. Start your free trial today!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants looking for an online ordering and driver tracking solution to optimize sales

Audience

A beautiful and intuitive application that works for many industries that deal with last mile delivery of goods.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$129 per month
Free Version
Free Trial

Pricing

$500 per month
Three plan levels to meet your company's growing or enterprise needs.
Free Version
Free Trial

Reviews/Ratings

Overall 1.8 / 5
ease 3.0 / 5
features 2.8 / 5
design 2.8 / 5
support 2.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.7 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • I liked the way they made it look and sounded great when they were talking me into it. Then once setup. It never ever worked properly. It was riddled with problems, one after the other. And every time was going to fix they’d make 3 more mistakes in fixing one that they didn’t even fix the issue they were supposed to. If got so bad I had to keep the platform closed and I have tried to cancel contract and service due to breaching the contract. They absolutely refused to do this and they just talk a bunch more lies and whatever else. It’s an absolute abortion of a company never in my lifetime has something been so wrong and downright ridiculous. I hate myself that I ever had any thing to do with this next order company of rat pricks.
  • They will charge you without giving any notice. Their POS is easy to use and its user friendly. Online ordering is easy to use as well, but payments will be always done manually and its not clear.
  • Fantastic POS and Online ordering system. I have a busy pizza shop and next order integrates all my phone/web and third party orders to the kitchen monitor. Been using Next Order for over a year now. Pos has automatic deal detection, Caller Id, very easy to use and no need for expensive hardware, Runs just fine on android tablet. Great system, i train my staff in minutes to use the system. Excellent value for money and 24/7 support if needed.
  • The “ready for pick up” button and driver tracking was ok. That’s all though. Avoid this company - we’ve lodged an ACCC report into unacceptable business practices.
  • The sales pitch would good with promises of great functionality, however, it didn't live up to the promises.

Cons

  • I written cons above as there are no pros. I hate everything about this company
  • Over promised features. Thirdparty integration will never happen, despite of sending several emails. Backend is not fully integrated with pos, analytics are not 100% proper.
  • Sometimes changing things in the back end can be a little complicated, but support is always there to help.
  • Overpromised and under-delivered. Avoid - we’ve lodged an ACCC report into unacceptable business practices.
  • From first contact to using the POS we had about 10 days until we opened our restaurant. We were promised that they could have our menu up and running. Bear in mind you should be able to edit your own menu as the functionality is there but problems with the system meant only Next Order could edit it. On the day of opening after repeated phone calls, emails and texts, we couldn't get through to Daniel who was the one setting everything up for us. So we tried to call on another phone and got straight through-he was avoiding/ghosting us. Due to mistakes with the menu set up we lost $1000's of dollars in the first few days due to online sales not pricing correctly-we were so busy we couldn't stop and check every sale and online sales would go through for whatever the amount in the system was. We complained and asked for the menu to be fixed but it took them another week to correct it. Glitchy issues with the system meant things like multiple table orders for the same table would price incorrectly, orders disappeared, and other issues caused our staff to be more stressed than they should have on opening night. Functionality like Google Reviews didn't work and after discussing with them and asking for it to be set up they finally admitted it didn't work right now. Payments, so apparently it takes up to 7 minutes for a payment to be approved, even if the eftpos terminal says it's approved it could reject the payment after the customer has left and you lose their payment. After dealing with the frustration for more than 6 weeks we made the change to another POS system without telling Next Order so we could get our money and be done with them. However, they held our final payment until hardware was returned, and even though we confirmed in writing how much would be paid out they didn't pay the full final amount which we are now fighting for! Do not deal with the company. The only way I got a response from them was messaging one of the owners through LinkedIn. You shouldn't have to go to those extremes.

Pros & Cons from Real Users

Pros

  • User-friendly interface. Real-time tracking, SMS notifications, driver-customer communication via app, image and signature capture. Routing and scheduling are a breeze. Incredible analytics key for efficiency tracking and monitoring. Few and infrequent tech issues. Superb customers service, have never waited more than 24 hours for a reply.
  • Ease of use, very intuitive dashboard. Very reliable, rare technical issues which is great considering it must reliably communicate with our POS. Other companies we considered using had API issues. Great features that are highly appreciated by our customers like SMS alerts when drivers are near their destination.
  • Easy to use platform, easy to train on, great documentation - great communication with customers. Great analytics and add-ons.
  • Ease of use from both dispatching and drivers perspective. Detailed statistics and backlogs of information.
  • Convenience & communication our customers genuinely enjoy knowing when their delivery will be to them.

Cons

  • No dispatcher mobile app, but mobile dashboard works fine on the browser
  • Customer support could be stronger. It was difficult to establish a point of contact.
  • Cannabis industry issues with carrier filtration. I would like to have the ability to create more than one profile for super admins that can manage/oversee all locations.
  • Battery drain. Cannabis related texting is no longer allowed.
  • I don't really have any cons currently.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Next Order
Australia
www.nextorder.com.au

Company Information

Onfleet
Founded: 2015
United States
onfleet.com

Alternatives

Alternatives

ChatFood

ChatFood

Chatlab
Detrack

Detrack

Detrack Systems
TraceItUp

TraceItUp

Traceitup
Elite EXTRA

Elite EXTRA

Elite EXTRA, an Epicor solution
Tookan

Tookan

JungleWorks

Categories

Categories

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Courier Features

Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling

Delivery Management Features

Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

Fleet Management Features

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

Logistics Features

3PL
Barcoding / RFID
Container Tracking
CRM
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Route Planning Features

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Transportation Dispatch Features

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Transportation Management Features

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

Integrations

Activepieces
Cannalogic
CleanCloud
Cova
Enapps ERP
FloristWare
Google Docs
GrocerKey
Meltano
Mi9 Retail
Nabis
Olo
POSaBIT
PROTEUS 420
Retently
Shift
Shopify
Slack
Striven
Zapier

Integrations

Activepieces
Cannalogic
CleanCloud
Cova
Enapps ERP
FloristWare
Google Docs
GrocerKey
Meltano
Mi9 Retail
Nabis
Olo
POSaBIT
PROTEUS 420
Retently
Shift
Shopify
Slack
Striven
Zapier
Claim Next Order and update features and information
Claim Next Order and update features and information
Claim Onfleet and update features and information
Claim Onfleet and update features and information