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About

Cisco provides incentives to Partners to attain Customer Experience (CX) certifications. These enhance the Partner’s ability to deliver higher value and achieve greater end-customer loyalty throughout the customer experience lifecycle, from initial purchase to installation and activation right through to adoption and implementation. To acquire Cisco’s Advanced Customer Experience Specialization and collect Lifecycle Incentive cash rewards, Partners must pass an independent third-party audit to verify their compliance with the specialization requirements. After months designing and implementing a Customer Success Management (CSM) infrastructure to prepare for the audit, Partners find that today’s CSM applications do not have the automation required to meet the audit tooling needs. Consequently, additional months are spent manually transposing critical live customer data and information from various applications into the CSM to pass the audit.

About

Xoxoday powers rewards, incentives, and loyalty programs for 5,000+ companies worldwide, including Freshworks, Infosys, Capgemini, AT&T, H&M, and more, that help them engage and retain their employees, customers, and partners. With $1B+ annual GMV and 250+ integrations (MS Teams, Slack, Salesforce, HubSpot, SAP, and more), we make it simple for teams across HR, sales, marketing, and CX to drive measurable impact - boosting engagement, conversion, and retention. Headquartered across 12 global offices, including the US, Xoxoday delivers secure, scalable, global and flexible solutions. Our product suite: 1. Empuls - An all-in-one employee engagement tool with recognition, rewards, surveys & incentives 2. Plum - A global rewards marketplace including gift cards experiences, travel, merchandise, digital subscriptions, wellness, and charity donations 3. Loyalife - An enterprise-grade loyalty solution for customers, channel partners, banks, payment providers and reward platform.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for an advanced Customer Experience solution

Audience

Enterprises looking to implement and automate reward programs at scale who want to acquire, retain, and engage customers, partners, employees, and sales teams.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Please get in touch for a custom quote.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.8 / 5
design 4.5 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • Lots of brands, instant access and friendly service. Their web UI has improved greatly in their new product Plum vs their previous products.
  • Easy and user friendly, very easy to use, good brand associated, full of users friendly features and options to choose form. Also very helpful and prompt in response.
  • The amount of ranges available for redemption. the options available for multi benefit are of wide ranges.
  • 1. Its very easy to get incentive and rewards to users directly. 2. Saves expenses and damages missing of logistics for sending whitegoods. 3. User have a choice to choose from the redemption he she wants. 4. Very good for tracking and managing contests.
  • Amazing application, very supportive in business growth. Easy to use and redeem the points. Overall having great experience.

Cons

  • They hide the fact your funds are being converted to INR currency, and you are charged bank fees from their bank along with FX fees of 1.5% or higher when exchanging from your prepaid balance. API documentation isn't very clear.
  • Nothing i can think of. I have had a great time using the application. Full of options and very good prompt customer care in case of any query or clarification required.
  • As far as i have used the software i haven't came across any.
  • A suggestion.... need to update this for by default choosing redemption points.
  • Sometimes the application does not work properly and hangs up.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Netformx
Founded: 1994
United States
www.netformx.com/products/successxpert/

Company Information

Xoxoday
Founded: 2012
United States
www.xoxoday.com

Alternatives

Alternatives

VIBE Incentives

VIBE Incentives

VIBE SMG Inc

Categories

Categories

Employee Recognition Features

eCards
Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition

Integrations

Asana
Darwinbox
Freshworks Neo
Google
Greenhouse
JobDiva
Lever
Okta
Pipedrive
Profit.co
Reflektive
SAP SuccessFactors
Salesforce
Salesloft
Trustpilot
UKG Ready
Wellable
Zimyo
Zoho Survey
factoHR

Integrations

Asana
Darwinbox
Freshworks Neo
Google
Greenhouse
JobDiva
Lever
Okta
Pipedrive
Profit.co
Reflektive
SAP SuccessFactors
Salesforce
Salesloft
Trustpilot
UKG Ready
Wellable
Zimyo
Zoho Survey
factoHR
Claim Netformx SuccessXpert and update features and information
Claim Netformx SuccessXpert and update features and information
Claim Xoxoday and update features and information
Claim Xoxoday and update features and information