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About
To find a fitting product, a large number of touchpoints are needed. This is a hassle for consumers and very expensive for providers. Companies lose millions of potential revenue as they cannot provide adequate search support to their consumers. In comparison to a physical store, a consumer gets unlimited product selection online, but no purchase guidance or expert knowledge. Cut down your expenses and reduce product returns. Pre-qualify your leads with product guidance so your employees can focus on the important contacts. Leave your customers with a feeling of trust and satisfaction by assisting them to find the best fitting product in no time.
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About
You need a conversational AI solution that can grow and expand your business. With Verint, IVA provides rich, effortless experiences for your customers and employees. Improve every metric, fuel innovation, and differentiate your brand. Provide immediate customer resolution with a human-like touch. Verint IVA is there when and where your customers need you most. Give your employees instant answers and up-to-date information around the clock. Resolve Human Resource (HR) and Information Technology (IT) related queries to optimize workforce productivity and improve employee experiences. Reduce agent workloads and empower your contact center agents with just-in-time support. Help agents find the information they need to deliver positive customer experiences and lower average handle time (AHT). Automate and execute tasks on behalf of the agent. Deliver real-time information and guided resolution. Reduce agent training time. Improve service quality and maximize efficiency.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
AI powered guided solution for companies wanting to help their customers find the product they need
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Audience
Companies, businesses and enterprises in need of an AI and virtual assistant solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
€0.20 per conversation
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationNeocom
Germany
neocom.ai/
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Company InformationVerint
Founded: 1994
United States
www.verint.com/conversational-ai/intelligent-virtual-assistant/
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Categories |
Categories |
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Integrations
Symbee
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