PrediCXWarwick Analytics
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Related Products
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About
Leverage your expertise with insights from cutting-edge analytics. Discover the untapped value of your industrial assets with NarrativeWave technology. Trusted by engineering & data science teams at some of the world’s largest industrial operators to help improve asset performance. Capture critical operational knowledge from your experts using powerful insight trees. Decide what analytics best serve your organization, and create them. Build KPIs and reports with easy-to-use builders. Deploy analytics and automated decisions across large fleets in real-time, resulting in automated reports and actions. Create visibility across the organization from executives to field technicians with real time, self-service dashboards. You use expert knowledge in every aspect of your organization. Capture and deploy that knowledge with NarrativeWave to fully tap that information's potential. Data becomes a tool you use to consistently and repeatedly elevate your organization.
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About
Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Engineering & data science teams that want help to improve asset performance
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Audience
Contact and call centers requiring a business telephony application to improve their services
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$495 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationNarrativeWave
Founded: 2014
United States
www.narrativewave.com
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Company InformationWarwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com
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Categories |
Categories |
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Predictive Analytics Features
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Machine Learning Features
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Text Mining Features
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
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Integrations
Freshdesk
SAP Business One
SAP Store
Salesforce
Zendesk
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