Modulate VelmaModulate
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About
Velma is a voice-native AI model developed by Modulate as part of a broader voice intelligence platform, designed to understand conversations directly from audio rather than relying on text transcripts. Unlike traditional systems that convert speech into text and analyze it with language models, Velma uses an Ensemble Listening Model (ELM), a specialized architecture that processes multiple dimensions of voice simultaneously, including tone, emotion, pacing, intent, and behavioral signals. This allows it to capture the full meaning of a conversation, not just the words spoken, recognizing nuances such as stress, deception, sarcasm, or escalation in real time. It operates by combining hundreds of specialized detectors, each focused on specific aspects of speech like emotional state, inappropriate conduct, or synthetic voice indicators, and then fusing those signals into higher-level insights about what is happening in a conversation.
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About
Ori is an enterprise-grade generative-AI platform built to automate and scale customer interactions across voice, chat, email, and messaging channels, with full compliance, auditability, and multilingual support. It delivers AI-powered chatbots and voice bots capable of handling the full customer journey; lead qualification, conversational sales, onboarding, customer support, collections, renewals, and retention. Its core features include multilingual and omnichannel support, intelligent conversation flows with context awareness and sentiment detection, real-time compliance and script adherence (for regulated industries like finance and insurance), full audit trails, and seamless handoffs to human agents when needed. It supports voice-based conversations (speech recognition, natural-language responses), chat/text conversations, email responders, and hybrid bot-plus-live-agent workflows.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Enterprise operations and trust & safety teams that need real-time voice intelligence to monitor conversations, detect risk, and enforce compliance across human and AI interactions
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Audience
Financial services wanting a tool to automate and scale customer engagement, support, sales, collections and renewals with compliant, multilingual conversational-AI across multiple channels
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
$0.25 per hour
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationModulate
Founded: 2019
United States
www.modulate.ai/velma
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Company InformationOri
Founded: 2017
India
oriserve.com
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