Microsoft Entra Agent ID Serval

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Microsoft Entra Agent ID:

About

Microsoft Entra Agent ID provides identity management and access controls for AI agents operating in an organization. IT and identity teams can create agent identity blueprints, issue identities to individual agents, assign owners and sponsors, and manage agent lifecycles and permissions. The platform is available to Microsoft Entra customers and supports OAuth 2.0, agent-to-agent communication, and Microsoft Graph APIs for programmatic provisioning and management. Organizations can connect agents built on Microsoft and third-party platforms, including AWS Bedrock and n8n. Extending Microsoft Entra security features to agents, including Conditional Access, governance, and risk controls, requires a Microsoft Agent 365 license; Agent 365 is included with Microsoft 365 E7. The service serves organizations building or deploying AI agents that need identity, access, and governance controls.
Serval:

About

Serval is an AI-native ITSM and enterprise service management platform that resolves employee requests end to end instead of routing them to a human faster. It unifies ticketing, deterministic workflow automation, a native knowledge base, just-in-time access management, and asset management with a full CMDB, for IT, HR, Finance, Legal, and Workplace teams. Employees ask in Slack, Teams, email, or a web portal, and the help desk agent resolves it with no one touching the ticket. Admins build automations in plain language with Catalyst, Serval’s automation agent, as deterministic, reviewable code that runs the same way every time and logs every step. 60+ integrations, including Okta, Microsoft Entra ID, Workday, ServiceNow, and Freshservice. Cloud, hybrid, or self-hosted on Kubernetes. One flat platform fee, no per-token AI costs. SOC 2 Type II, HIPAA, GDPR. Used by teams at Perplexity, Together AI, and Mercor.
Microsoft Entra Agent ID:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Serval:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Microsoft Entra Agent ID:

Audience

IT, identity, and security administrators and developers at organizations that build or deploy AI agents and need to manage agent identities, permissions, lifecycle, and access.
Serval:

Audience

IT operations and infrastructure teams in enterprises in search of a tool to automate and scale their help-desk, access-management and workflow processes through AI-driven tools
Microsoft Entra Agent ID:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
Serval:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Microsoft Entra Agent ID:

API

Offers API Supported
Serval:

API

Offers API Supported
Microsoft Entra Agent ID:

Screenshots and Videos

Serval:

Screenshots and Videos

Microsoft Entra Agent ID:

Pricing

$15/user/month
Microsoft Entra Agent ID provides a platform for creating and managing agent identities and blueprints and is available to all Microsoft Entra customers. Extending Microsoft Entra security features to agents requires a Microsoft Agent 365 license. Agent 365 is $15/user/month, billed yearly with annual auto-renewal, and is included with Microsoft 365 E7 ($99/user/month, billed yearly); Microsoft 365 E7 without Teams is $90.45/user/month, billed yearly. Prices may vary by Microsoft agreement.
Free Version Not Supported
Free Trial Not Supported
Serval:

Pricing

Quote-based
Quote-based
Free Version Not Supported
Free Trial Supported
Microsoft Entra Agent ID:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Serval:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Microsoft Entra Agent ID:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Serval:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Microsoft Entra Agent ID:

Company Information

Microsoft
Founded: 1975
United States
www.microsoft.com/en-us/security/business/identity-access/microsoft-entra-agent-id
Serval:

Company Information

Serval
Founded: 2024
United States
www.serval.com
Microsoft Entra Agent ID:

Alternatives

No Alternatives
Serval:

Alternatives

Serval:
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SysAid

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4.7 out of 5 stars
Serval:
Aisera

Aisera

4.0 out of 5 stars
Serval:
Atera

Atera

4.8 out of 5 stars
Microsoft Entra Agent ID:
Serval:
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

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5.0 out of 5 stars
Microsoft Entra Agent ID:

Categories

Serval:

Categories

Agentic AI Supported
AI Agents Supported
AI IT Agents Supported
Help Desk Supported
Issue Tracking Supported
ITSM Supported
Service Desk Supported
Serval:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Not Supported
Project Management Supported
Release & Deployment Management Not Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Not Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Not Supported
Scheduling Supported
Task Management Supported

Service Desk Features

Change Management Supported
CMDB Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Base Supported
Mobile Access Not Supported
Procurement Management Not Supported
Remote Control Not Supported
Self Service Portal Supported
SLA Management Supported
Microsoft Entra Agent ID:

Integrations

Microsoft Entra ID Supported
Amazon Bedrock Supported
Amazon Web Services (AWS) Not Supported
Freshservice Not Supported
GitLab Not Supported
Google Workspace Not Supported
Jira Service Management Not Supported
Linear Not Supported
Microsoft 365 Supported
Microsoft Intune Not Supported
Microsoft Teams Not Supported
Notion Not Supported
Okta Not Supported
Ramp Not Supported
Rippling Not Supported
ServiceNow Not Supported
Slack Not Supported
Vanta Not Supported
Zendesk Not Supported
Zoom Not Supported
Serval:

Integrations

Microsoft Entra ID Supported
Amazon Bedrock Not Supported
Amazon Web Services (AWS) Supported
Freshservice Supported
GitLab Supported
Google Workspace Supported
Jira Service Management Supported
Linear Supported
Microsoft 365 Not Supported
Microsoft Intune Supported
Microsoft Teams Supported
Notion Supported
Okta Supported
Ramp Supported
Rippling Supported
ServiceNow Supported
Slack Supported
Vanta Supported
Zendesk Supported
Zoom Supported
Microsoft Entra Agent ID:
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Serval:
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