Microsoft Entra Agent IDMicrosoft
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Related Products
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Microsoft Entra Agent ID:
About
Microsoft Entra Agent ID provides identity management and access controls for AI agents operating in an organization. IT and identity teams can create agent identity blueprints, issue identities to individual agents, assign owners and sponsors, and manage agent lifecycles and permissions. The platform is available to Microsoft Entra customers and supports OAuth 2.0, agent-to-agent communication, and Microsoft Graph APIs for programmatic provisioning and management. Organizations can connect agents built on Microsoft and third-party platforms, including AWS Bedrock and n8n. Extending Microsoft Entra security features to agents, including Conditional Access, governance, and risk controls, requires a Microsoft Agent 365 license; Agent 365 is included with Microsoft 365 E7. The service serves organizations building or deploying AI agents that need identity, access, and governance controls.
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Serval:
About
Serval is an AI-native ITSM and enterprise service management platform that resolves employee requests end to end instead of routing them to a human faster. It unifies ticketing, deterministic workflow automation, a native knowledge base, just-in-time access management, and asset management with a full CMDB, for IT, HR, Finance, Legal, and Workplace teams. Employees ask in Slack, Teams, email, or a web portal, and the help desk agent resolves it with no one touching the ticket. Admins build automations in plain language with Catalyst, Serval’s automation agent, as deterministic, reviewable code that runs the same way every time and logs every step. 60+ integrations, including Okta, Microsoft Entra ID, Workday, ServiceNow, and Freshservice. Cloud, hybrid, or self-hosted on Kubernetes. One flat platform fee, no per-token AI costs. SOC 2 Type II, HIPAA, GDPR. Used by teams at Perplexity, Together AI, and Mercor.
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Microsoft Entra Agent ID:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Serval:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Microsoft Entra Agent ID:
Audience
IT, identity, and security administrators and developers at organizations that build or deploy AI agents and need to manage agent identities, permissions, lifecycle, and access.
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Serval:
Audience
IT operations and infrastructure teams in enterprises in search of a tool to automate and scale their help-desk, access-management and workflow processes through AI-driven tools
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Microsoft Entra Agent ID:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Serval:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Microsoft Entra Agent ID:
API
Offers API
Supported
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Serval:
API
Offers API
Supported
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Microsoft Entra Agent ID:
Screenshots and Videos |
Serval:
Screenshots and Videos |
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Microsoft Entra Agent ID:
Pricing
$15/user/month
Microsoft Entra Agent ID provides a platform for creating and managing agent identities and blueprints and is available to all Microsoft Entra customers. Extending Microsoft Entra security features to agents requires a Microsoft Agent 365 license. Agent 365 is $15/user/month, billed yearly with annual auto-renewal, and is included with Microsoft 365 E7 ($99/user/month, billed yearly); Microsoft 365 E7 without Teams is $90.45/user/month, billed yearly. Prices may vary by Microsoft agreement.
Free Version
Not Supported
Free Trial
Not Supported
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Serval:
Pricing
Quote-based
Quote-based
Free Version
Not Supported
Free Trial
Supported
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Microsoft Entra Agent ID:
Reviews/
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Serval:
Reviews/
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Microsoft Entra Agent ID:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Serval:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Microsoft Entra Agent ID:
Company InformationMicrosoft
Founded: 1975
United States
www.microsoft.com/en-us/security/business/identity-access/microsoft-entra-agent-id
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Serval:
Company InformationServal
Founded: 2024
United States
www.serval.com
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Microsoft Entra Agent ID:
AlternativesNo Alternatives
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Alternatives |
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Serval:
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Microsoft Entra Agent ID:
Categories |
Serval:
Categories |
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Serval:
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Not Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
ITSM Features
Asset Tracking
Supported
Availability Management
Not Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Not Supported
Project Management
Supported
Release & Deployment Management
Not Supported
Self Service Portal
Supported
Issue Tracking Features
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Not Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Not Supported
Scheduling
Supported
Task Management
Supported
Service Desk Features
Change Management
Supported
CMDB
Supported
Incident Management
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Mobile Access
Not Supported
Procurement Management
Not Supported
Remote Control
Not Supported
Self Service Portal
Supported
SLA Management
Supported
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Microsoft Entra Agent ID:
Integrations
Microsoft Entra ID
Supported
Amazon Bedrock
Supported
Amazon Web Services (AWS)
Not Supported
Freshservice
Not Supported
GitLab
Not Supported
Google Workspace
Not Supported
Jira Service Management
Not Supported
Linear
Not Supported
Microsoft 365
Supported
Microsoft Intune
Not Supported
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Serval:
Integrations
Microsoft Entra ID
Supported
Amazon Bedrock
Not Supported
Amazon Web Services (AWS)
Supported
Freshservice
Supported
GitLab
Supported
Google Workspace
Supported
Jira Service Management
Supported
Linear
Supported
Microsoft 365
Not Supported
Microsoft Intune
Supported
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Microsoft Entra Agent ID:
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Serval:
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