Microsoft Agent FrameworkMicrosoft
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Related Products
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About
Microsoft Agent Framework is an open source SDK and runtime designed to help developers build, orchestrate, and deploy AI agents and multi-agent workflows using languages such as .NET and Python. It combines the simple agent abstractions of AutoGen with the enterprise-grade capabilities of Semantic Kernel, including session-based state management, type safety, middleware, telemetry, and broad model and embedding support, creating a unified platform for both experimentation and production use. It introduces graph-based workflows that give developers explicit control over how multiple agents interact, execute tasks, and coordinate complex processes, enabling structured orchestration across sequential, concurrent, or branching scenarios. It supports long-running and human-in-the-loop workflows through robust state management, allowing agents to maintain context, reason through multi-step problems, and operate continuously over time.
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About
Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Developers and enterprise teams who need a framework to build, orchestrate, and deploy scalable AI agents and multi-agent workflows
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Audience
Contact centers
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Supported
Free Trial
Not Supported
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Pricing
$20
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationMicrosoft
Founded: 1975
United States
learn.microsoft.com/en-us/agent-framework/overview/
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Company InformationProcess Shepherd
Founded: 2022
United States
www.processshepherd.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
.NET
Supported
Aircall
Not Supported
AutoGen
Supported
Freshdesk
Not Supported
Genesys Cloud CX
Not Supported
Openlayer
Supported
Python
Supported
Salesforce
Not Supported
Zendesk
Not Supported
Zoho CRM
Not Supported
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Integrations
.NET
Not Supported
Aircall
Supported
AutoGen
Not Supported
Freshdesk
Supported
Genesys Cloud CX
Supported
Openlayer
Not Supported
Python
Not Supported
Salesforce
Supported
Zendesk
Supported
Zoho CRM
Supported
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