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About

Microsoft Agent Framework is an open source SDK and runtime designed to help developers build, orchestrate, and deploy AI agents and multi-agent workflows using languages such as .NET and Python. It combines the simple agent abstractions of AutoGen with the enterprise-grade capabilities of Semantic Kernel, including session-based state management, type safety, middleware, telemetry, and broad model and embedding support, creating a unified platform for both experimentation and production use. It introduces graph-based workflows that give developers explicit control over how multiple agents interact, execute tasks, and coordinate complex processes, enabling structured orchestration across sequential, concurrent, or branching scenarios. It supports long-running and human-in-the-loop workflows through robust state management, allowing agents to maintain context, reason through multi-step problems, and operate continuously over time.

About

Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks. The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions. Cut Agent Onboarding Time by 80% Diminish Ramp Time by 40% Lower Average Handling by 30%

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Developers and enterprise teams who need a framework to build, orchestrate, and deploy scalable AI agents and multi-agent workflows

Audience

Contact centers

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$20
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Microsoft
Founded: 1975
United States
learn.microsoft.com/en-us/agent-framework/overview/

Company Information

Process Shepherd
Founded: 2022
United States
www.processshepherd.com

Alternatives

Claude Code

Claude Code

Anthropic

Alternatives

MyStekz

MyStekz

Stekz
AutoGen

AutoGen

Microsoft
Swarm

Swarm

OpenAI

Categories

Agentic AI Supported
AI Agent Builders Supported

Categories

Integrations

.NET Supported
Aircall Not Supported
AutoGen Supported
Freshdesk Not Supported
Genesys Cloud CX Not Supported
Openlayer Supported
Python Supported
Salesforce Not Supported
Zendesk Not Supported
Zoho CRM Not Supported

Integrations

.NET Not Supported
Aircall Supported
AutoGen Not Supported
Freshdesk Supported
Genesys Cloud CX Supported
Openlayer Not Supported
Python Not Supported
Salesforce Supported
Zendesk Supported
Zoho CRM Supported
Claim Microsoft Agent Framework and update features and information
Claim Microsoft Agent Framework and update features and information
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Claim Process Shepherd and update features and information