MetroFax vs. Zoom Phone Comparison


MetroFax J2 Global	Zoom Phone Zoom Communications	+	+
Learn More Update Features	Visit Website	Add To Compare	Add To Compare



About Whether you’re a small business with basic fax needs or a large company that needs a high-volume plan, we have a faxing solution for you. Send and receive fax pages no matter where you are — email, the Web, even your smartphone. In addition to saving paper, you’ll never miss a fax and have the speed, security, and convenience that MetroFax Internet faxing provides. Enjoy a 1 month free trial and see how Internet faxing can boost productivity and provide both convenience and value that a fax machine can’t match. Select one of our low monthly plan options or save even more with a discounted annual plan.		About Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies of all sizes that need an online fax service		Audience Small and medium-sized businesses, enterprises, IT administrators, remote and hybrid teams, sales departments, customer service teams, office managers, and organizations seeking cloud-based business calling, AI-powered phone assistance, centralized call management, and unified communications
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $9.95 per month $8.30 per month if billed annually Free Version Not Supported Free Trial Supported		Pricing $10.50/user/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews		Reviews/Ratings Overall 4.4 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
Pros & Cons from Real Users Pros Nothing at this point when I am paying double what I should be! Not very helpful when I am a small business! Cons MetroFax does not support telephone calls when you have a billing problem. I have been getting overcharged for 6 months ...they are charging my credit card for the monthly rate 2 times a month. It is not showing on my MetroFax account so where is the extra $9.95 a month going?!?!?!?!? I am waiting on answers from the online emails but the #888 number gives you the wrong emails addresses as well!!!!		Pros from Real Users Pros 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily. - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM. 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background. Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great. - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet. It is super easy to use and to take your Zoom meetings on the go, like places you can't comfortably have a computer. Easy to use, controls are easily found. Being able to join a meeting while travelling is convenient. Easy to use and connect. Great to use for professional meeting. Multi platform supported. Good audio and video quality. - Audio and video of meetings in zoom phone is well-balanced and clear. - It is easy to use, and the customer support is very responsive and fast in solving problems. - The user interface of the application is beautiful to use. The price for basic service is comparable to other providers. Not sure that this is a "pros" exactly.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information J2 Global Founded: 1997 United States www.metrofax.com		Company Information Zoom Communications Founded: 2011 United States zoom.com
Alternatives Fax.Plus Alohi		Alternatives 3CX
FAXAGE EC Data Systems		Intermedia Unite Intermedia
PamFax		Dialpad Connect Dialpad
Nextiva vFAX Nextiva		Allo
FaxLogic View All		Ooma Office Ooma View All
Categories Online Fax Supported		Categories AI Phone Answering Agents Supported AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported Online Fax Supported Telephony Supported Video Conferencing Supported Web Conferencing Supported
		Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported
Integrations ASC Not Supported Chorus by ZoomInfo Not Supported Edular Not Supported Glia Not Supported Global Relay Not Supported Jump Not Supported LiveHelpNow Not Supported Microsoft Dynamics 365 Not Supported Microsoft Teams Not Supported Phonism Not Supported Presults Not Supported Prodoscore Not Supported Productiv Not Supported Rimo Not Supported Smarsh Not Supported Supportbench Not Supported Theta Lake Not Supported Truly Not Supported Zoom Contact Center Not Supported athenaOne Not Supported Show More Integrations		Integrations ASC Supported Chorus by ZoomInfo Supported Edular Supported Glia Supported Global Relay Supported Jump Supported LiveHelpNow Supported Microsoft Dynamics 365 Supported Microsoft Teams Supported Phonism Supported Presults Supported Prodoscore Supported Productiv Supported Rimo Supported Smarsh Supported Supportbench Supported Theta Lake Supported Truly Supported Zoom Contact Center Supported athenaOne Supported Show More Integrations View All 144 Integrations
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